Human Resources Assistant 3

Pre-employment Investigations AssociateA major Aerospace company is looking for a Pre-employment Investigations Associate responsible for facilitating a seamless, customer-centric onboarding experience for our new hires. This person will serve as the primary point of contact throughout the pre-employment investigation process, interacting with pre-hires, hiring managers, recruiters, and external vendors.This is a hybrid position that requires working in-office two days a week on Tuesdays and Wednesdays at our Irving, TX site.Responsibilities include, but are not limited to:Engage pre-hires to facilitate the pre-employment process, provide status, and gather additional information as neededPartner with Recruiting, Security, and other internal resources to successfully clear candidates to start in a timely fashion in compliance with government regulation and company policy.Initiate and tracks status of pre-employment investigations (background check and drug screen).Troubleshoot and resolve issues associated with variety of actions throughout the processAdminister tasks within the applicant tracking and onboarding systems (Workday and ServiceNow), ensuring case documentation is accurate and completeAnswer a broad range of questions related to the Pre-employment Investigation process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text)Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suiteParticipate in continuous improvement of processes and systems to promote efficiency and customer experienceThe ideal candidate will:Be highly motivated, self-directed and passionate about our peoplePossess effective organization and planning skillsBe able to manage multiple priorities and function independently with minimal supervisionHave ability to use judgment to identify and troubleshoot issuesPossess impeccable attention to detailDemonstrate excellent customer service skills with ability to communicate effectively (both verbal and written)Be able to thrive within a results-oriented, fast-paced, deadline-driven environmentThe selected candidate must also be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones.Basic Qualifications:Bachelor's degree and 2 years related experience or a high school diploma and 6 years related experience.Knowledge and previous Human Resource experience, specifically as it relates to Pre-Employment Investigations (PEI)Strong customer service, problem solving, and technology skillsBroadband internet access at home with experience using web-based tools and websites to complete actions or troubleshoot issuesComputer literate; current on new technology such as MS 365 and Microsoft TeamsStrong verbal and written communication skillsEffective listening, reading and comprehension skillsPreferred Qualifications:Knowledge and previous human resource experience in onboarding, staffing, recruiting, and pre-employment investigations (PEI).Experience working in an HR Service Center environment.Demonstrated excellence in organizational and time management skillsConfident phone presence and exceptional customer service skills.Prior experience using Workday.Prior experience using Amazon Connect.Prior experience using ServiceNow.