Service Desk Associate - Tier 1 IT Support
Space Coast Credit Union
Space Coast Credit Union (SCCU) is hiring a Service Desk Administrator I to provide Tier 1 end-user technical support over the phone in a busy call center. You will troubleshoot routine software and hardware issues, document incidents, and escalate non-routine problems to Tier 2 while guiding non-technical users with clear directions. The role emphasizes diplomacy and customer service, with a focus on meeting performance metrics for incident resolution and call throughput. #J-18808-Ljbffr Space Coast Credit Union
Vacancy posted 4 days ago
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