Information Technology Manager

Location 9998 Crosspoint Boulevard,Suite 310,Fishers, IN, 46038,United States Base Pay $100,000.00 - $130,000.00 / Year Job Category Admin and Support Employee Type FT Exempt Travel 20% Manage Others Yes INFORMATION TECHNOLOGY MANAGER Location: Fishers, IN Reports to: Director of IT and Information Security Built Different Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us. But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together. Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all. Our Core Values Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts. Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong. Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up. Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time. Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well. Your Competitive Edge Base salary range: $100,000 – $130,000, paid bi-weekly, commensurate with experience. This position is classified as FLSA Exempt. Our commitment to Take Care of Each Other shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth. Where You Make Your Mark The Information Technology Manager leads Jet Access's internal IT function as a hands-on technical leader, driving Microsoft 365 administration, automation, and cybersecurity across the organization's Microsoft cloud environment. Balancing team leadership with deep technical ownership, this role supports approximately 380 Team Members across ten company locations, partnering with the Director of IT and Information Security and an external Managed Service Provider to keep technology reliable, secure, and continuously improving. Leadership, Management and Accountability Conduct annual performance reviews and quarterly performance discussions with the IT Support Technicians, providing clear, actionable feedback tied to role expectations Mentor and coach IT Support Technicians, knowing when to delegate technical work and when to personally take ownership of complex issues Manage the IT service desk, ensuring timely incident resolution, effective workload distribution, SLA performance, and continual process improvement Address disciplinary matters promptly and fairly, partnering with the Director of IT and Information Security and HR Team Members as needed Approve IT Support Technician vacation and PTO requests, balancing coverage needs across ten company locations Microsoft Cloud Administration and Security Administer Microsoft 365, Exchange Online, Entra ID (Azure AD), SharePoint Online, Teams, and related Microsoft cloud services Manage the complete identity lifecycle, including user provisioning, licensing, mailbox administration, permissions, and conditional access policies Investigate and respond to phishing incidents, business email compromise, and other Microsoft cloud security events, including compliance searches and email protection Administer Azure resources supporting internal applications and automation, including Key Vault, app registrations, service principals, and secure authentication Administer SharePoint Online architecture, permissions, document libraries, and collaboration sites Automation, Business Systems, and Technical Leadership Design, develop, and maintain PowerShell scripts, Power Automate workflows, and Microsoft Graph integrations that improve operational efficiency Develop and maintain Power BI dashboards, operational reporting, and integrations connecting Microsoft technologies with ERP, CRM, and other business systems Provide Tier 3 technical support and executive technology support for complex issues Evaluate and implement new technologies, including AI-powered productivity tools, while maintaining appropriate security and governance Partner with the company's Managed Service Provider to coordinate network infrastructure, cloud phone services, mobile device management, cybersecurity initiatives, and escalated #J-18808-Ljbffr