Client Services Representative - Laurel Veterinary Clinic

Client Services Representative

Founded in 1971, Laurel Veterinary Clinic, which is part of the Suveto network of hospitals, has been serving the community of Broomfield for over 50 years. Voted Best of Broomfield for the last six years, we pride ourselves on providing excellent patient care. As a 5 DVM small animal practice, we live by our core values, practice fear-free medicine and emphasize client education as the best means to provide gold-standard patient care.

We are looking for a full-time Client Services Representative to join our team.

This is a full-time position. $16.00 - $18.00

Laurel's core values:

• Client/Patient Focused: Make the client feel welcome, important, and valued. Offer best medicine to every patient. Treat each patient as though they are your own.
• Growth Mindset: Embrace challenges, persist in the face of setbacks, celebrate the success of others. Give and receive feedback openly.
• Compassionate: Seek to understand how others feel. Be kind to coworkers, clients, and patients. Assume positive intent.
• Trustworthy: Show up mentally and physically ready for your shift. Be competent to do your job. Be honest.
• Team Player: One mission, one team. Anticipate the needs of others. Be flexible and willing to help. Be willing to listen and offer support. Communicate effectively with others.

We are seeking a candidate who will embrace our core values while demonstrating the qualifications and skills listed below.

Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position does not provide direct care for the pets we serve, the CSR's are critical to the success of every client interaction. We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve.

The ideal candidate must have excellent customer service skills and work in a fast-paced environment, ability to multitask, answer phone lines, schedule appointments, check clients in and out of the facility, and remain calm under pressure along with other misc. duties. Hours include days, nights, and weekends. Previous experience in a multi-doctor veterinary practice is preferred or past client service experience. If you want to make a difference in people's lives and the pets they love, if you possess a can-do attitude with a passion for providing superior client service, we want to hear from you.

Responsibilities

• Manage large amounts of incoming calls
• Handle cash and credit card transactions
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with impromed systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• High School Diploma or equivalent required.
• At least one year of previous experience in client services.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment

Benefits

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP is an ownership program that tracks the value of the entire Suveto organization.

Laurel Veterinary Clinic, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.