IT Support Technician

Job Title: IT Support Technician
Address: Columbia, SC 29208


Location: Onsite

Job description:

Essential Functions:


1. Frontline Technical Support - 45%
• Provides frontline technical support to faculty, staff, and students in person, remotely, and through the College's service-request process.
• Diagnoses and resolves common issues involving:
o Windows and macOS computers
o Software and applications
o User accounts and authentication
o Printers and peripherals
o Network and connectivity issues
o Monitors, docking stations, keyboards, mice, and related equipment
o Mobile devices and other College technology
Assists with workstation setup, equipment replacement, technology deployments,
employee onboarding and offboarding, office moves, and other routine
technology needs.
• Documents work performed and escalates issues requiring advanced
troubleshooting, administrative access, or assistance from other IT personnel.

2. Classroom, AV & Conferencing Support - 25%
• Provides frontline support for classroom, conference-room, and audiovisual
technologies.
• Assists users with displays, projectors, microphones, cameras, speakers,
conferencing systems, presentation equipment, and related technologies.
• Troubleshoots common classroom and meeting-room technology problems and
escalates more complex equipment or infrastructure issues.
• Assists College IT staff with technology support for meetings, instructional
activities, livestreams, hybrid events, and other College activities.
• Performs routine equipment checks and helps ensure classrooms and meeting
spaces are ready for use.

3. Endpoint & Device Support - 20%
• Assists College IT staff with the setup, deployment, maintenance, and support of
Windows, macOS, and mobile devices.
• Responsibilities may include:
o Preparing computers for deployment
o Installing approved software
o Connecting and configuring peripherals
o Performing routine software and operating-system updates
o Assisting with device enrollment
o Replacing or deploying computers and other equipment
o Troubleshooting device configuration issues
o Verifying equipment functionality
o Maintaining standardized workstation configurations
o Assisting with technology inventory and equipment tracking
• May perform routine tasks within systems such as Microsoft Intune, Jamf, Active
Directory, or other enterprise management platforms under the direction of
College IT staff and based on assigned access.

4. Technology Operations & Team Support - 10%
• Assists College IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
• Follows established procedures and technical documentation and helps
document newly identified issues and solutions.
• Works collaboratively with College IT staff and university technology partners and appropriately escalates issues outside the position's assigned responsibilities or
technical expertise.
• Performs other related duties as assigned.

Required Qualifications:
• High school diploma or equivalent and demonstrated knowledge or experience
supporting computers, technology, or end users.
• Basic knowledge of computer hardware, software, operating systems, and
peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments



Preferred Qualifications:
• Associate degree or technical certification in information technology, computer
science, information systems, or a related field.
Familiarity with one or more of the following is helpful:
• Windows 10/11
• macOS
• Microsoft 365
• Basic networking concepts
• Active Directory
• Microsoft Intune
• Jamf
• Mobile devices
• Classroom or audiovisual technology
• Microsoft Teams, Zoom, or similar conferencing technologies

Thanks & Regards,