Principal, AI-Driven Business Operations

Location: New York; Boston; Philadelphia; Chicago; Houston; San Jose; USAWork type: HybridSeniority: DirectorPrimary skill: Innovation StrategyPosted: 2026-09-29Serve as a strategic guide helping global clients become AI-powered organizations.At EPAM, we help enterprises redesign how they operate in the era of artificial intelligence. We are seeking a senior leader to shape our AI-driven business operations offering. In this role, you will combine deep operational expertise with hands-on AI program leadership to guide global organizations through complex transformations.This is a hybrid leadership position where you will help define EPAM’s Go-to-Market (GTM) strategy, drive our commercial growth and work with clients and teams at EPAM to deliver tangible results. You will work across diverse functional areas — including R&D, supply chain, manufacturing, finance and human resources — to identify opportunities where intelligent automation and agentic AI can improve efficiency, optimize costs and accelerate revenue.Through a mix of business process assessment and value targeting, you will lead teams that create and drive clear transformation activities that accelerate business value creation and drive productivity, often resulting in a self-funding loop for ongoing transformation. With the ability to strategically prioritize based on business value, you will help our clients drive AI initiatives across a wide range of business functions.If you bring a background in top-tier strategy consulting combined with recent experience in an applied AI environment, this is your opportunity to build the future of enterprise operations.This is a remote position with expected travel to support client engagements. While we welcome applicants from across the U.S., we will prioritize candidates located near major enterprise hubs such as Boston, Chicago, New York, Houston and San Francisco.Req # 1039004221ResponsibilitiesHelping to define EPAM's GTM strategy for transformation programs focused on establishing AI-native business operating models — from process design to product development and distributionPartnering with sales and presales teams to craft compelling value propositions, shape high-value opportunities and drive contract closureRepresenting EPAM externally at industry events, client roundtables and executive panels to elevate our market positionAuthoring frameworks and publishing thought leadership on AI-driven operations to build credibility and shape industry conversationsCollaborate with and lead teams at EPAM to deliver tangible business value to our clients by:Prioritizing and roadmapping high-impact opportunities across multiple business domains where agentic AI creates measurable return on investmentCommunicating and showcasing the practical value of agentic AI and automation for executive stakeholdersLeading intelligent automation engagements end to end — from opportunity assessment and design through implementation and scaled adoptionRequirementsKnowledge of the complex inner workings of large enterprises and your keen understanding of industry best practices for AI allow you to effectively engage with new clients; you will lead teams in completing fact-based assessments and industry benchmarking to evaluate existing capabilities, identify future opportunities and define a roadmap aligned to business prioritiesBackground blending top-tier strategy consulting with recent hands-on experience in an applied AI or startup environmentTrack record of transforming enterprise operations with AI and automation within the last two yearsUnderstanding of modern business operations and workflows across multiple functional areas such as R&D, manufacturing, supply chain, finance, legal and human resourcesHistory of redesigning operating models and leading automation programs that deliver measurable return on investment, including revenue growth and cost optimizationBusiness acumen and commercial orientation with the ability to shape narratives, influence pipeline and win major dealsCommunication skills and executive presence with the ability to engage confidently with C-suite leaders and influence strategic decision-makingPortfolio of published thought leadership, conference talks or a visible professional following in the AI operations spaceIndustry expertise in consumer and services, healthcare and life sciences, finance and insurance or energy sectorsWe offerMedical, Dental and Vision Insurance (Subsidized)Health Savings AccountFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)Short-Term and Long-Term Disability (Company Provided)Life and AD&D Insurance (Company Provided)Employee Assistance ProgramUnlimited access to LinkedIn learning solutionsMatched 401(k) Retirement Savings PlanPaid Time OffLegal Plan and Identity Theft ProtectionAccident InsuranceEmployee DiscountsPet InsuranceEmployee Stock Purchase Program