Bilingual Clinic Manager (English & Spanish) Esperanza Center

Salary: $62000-$69000 per year

Catholic Charities of Baltimore Esperanza Center is seeking a Health Services Manager to be responsible for overseeing daily operations management and coordination of services of Esperanza Center Health Services Clinic (ECHS). Daily operations include financial and facilities management supervision of staff overseeing the service providers and scheduling of the facilities. Responsible for fostering a positive relationship with the health service providers and the community served by the ECHS.

The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope compassionate services and the power to improve their lives. Since 1963 immigrants from all over the world have trusted the Esperanza Center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education healthcare immigration legal matters family reunification for unaccompanied immigrant children and general community support to thousands of immigrants each year.

The work schedule is Monday to Thursday 8 AM - 6 PM ; some Fridays 8 AM - 1 PM.

JOB DUTIES & RESPONSIBILITIES:

• Directs daily clinic operations including service coordination patient flow facility use and administrative processes to ensure safe efficient and accessible health services.
• Leads the recruitment onboarding supervision training performance management delegation and development of Health Services staff in accordance with Catholic Charities policies to maintain a capable and accountable team.
• Coordinates the recruitment credentialing scheduling and operational support of volunteer health care providers including required Federal Tort Claims Act documentation to maintain qualified coverage and continuity of patient care.
• Ensures medical records are accurate secure and maintained in accordance with agency policies and applicable local state and federal requirements to protect patient information and support compliant care.
• Establishes clinic goals performance measures and service objectives; analyzes medical service data; and prepares reports to evaluate outcomes and meet management and grant requirements.
• Monitors expenditures reconciles budget information and prepares supporting documentation for supervisory review and approval to maintain accurate financial records and balanced accounts.
• Ensures medical equipment is stored properly maintained in safe working condition and serviced as required to support reliable clinic operations and patient care.
• Resolves patient service concerns provider issues and operational problems by assessing needs implementing corrective action and escalating matters as appropriate to achieve timely resolution.
• Develops relationships with health care providers and community partners through outreach meetings presentations and liaison activities to strengthen referral networks promote clinic services and expand access to care.
• Collaborates with the Esperanza Center Medical Director and Community Services Development Office to pursue grants events and contributions that support clinic sustainability and service capacity.
• Supports the Esperanza Center Health Services Inc. Board of Directors and Advisory Board by coordinating administrative needs meetings and follow-up to facilitate informed governance and timely action on priorities.
• Coordinates volunteer recognition activities to acknowledge contributions and promote volunteer engagement and retention.
• Performs other duties as assigned to support clinic and organizational priorities.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor of Science degree in nursing health care management or related major required.
• Four (4) years of healthcare experience of which two (2) years must be in a supervisory or management role.
• Knowledge of health care/ambulatory care management required.
• Bilingual in Spanish and English offering effective communication across diverse populations.
• Combination of education and experience may be considered.

REQUIRED SKILLS & ABILITIES:

• Leadership and supervisory capability including the ability to engage motivate delegate and develop staff while promoting accountability teamwork and effective clinic operations.
• Sound judgment critical thinking and problem-solving ability to evaluate operational challenges make informed decisions and identify timely solutions.
• Strong prioritization organization and delegation skills to maintain efficient workflow accuracy and timely completion of clinic priorities.
• Clear and professional verbal and written communication skills for effective coordination with staff patients providers board members community partners and other stakeholders.
• Relationship-building interpersonal conflict-resolution and customer-service skills for working across diverse populations addressing concerns maintaining trust and supporting a respectful environment.
• Discretion tact integrity and sound professional judgment when handling confidential patient personnel and organizational information.
• Knowledge of safety and security protocols hazard identification and accountability practices that support the well-being of patients staff volunteers and visitors.
• Proficiency with electronic health record systems and knowledge of related processes regulations and procedures supporting accurate documentation confidentiality and compliant clinic operations.
• Proficiency with standard office technology and administrative systems including Windows-based computers web browsers Microsoft Outlook and electronic recordkeeping; proficiency with Word Excel PowerPoint Teams and OneDrive preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• No remote or hybrid work availability based on core and essential functions of the position.
• Flexibility may be required to work beyond standard hours including weekends as needed.
• Remaining in a stationary position which may involve standing or sitting for extended periods as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites which may involve walking standing or traveling to various locations as required by the role.
• Adjusting or moving objects up to 25lbs in all directions which may include lifting carrying pushing pulling or repositioning items as necessary to perform job duties.
• Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues clients or external parties.
• Repetitive motions involving the wrists hands and/or fingers including tasks such as typing data entry or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy neatness and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities with or without correction sufficient to drive safely and effectively observe and communicate with others.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety empowerment healing and self-care and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Required Experience:

Manager