Central Guest Experience Support Director

Central Guest Experience Support Director Full Time Matthews, NC Ministry Support & Operations At Elevation Church, we want to link arms in ministry with those who are passionate about stepping into their God-given calling. While we’re a staff from all different backgrounds and walks of life, our mission is the same - to reach people with the Gospel. We’re grounded in scripture and guided by our values, so check out our website ( ) to be sure you’re aligned before you step into the application process with us, particularly paying attention to our Beliefs and our Code. RESPONSIBILITIES Communication & Department Operations Schedule department meetings, capture detailed notes, and distribute summaries and recordings. Manage the Guest Experience calendar and Master Documents. Ensure alignment across all Guest Experience operational touchpoints. Manage tracking systems for key GE initiatives (eTeam Connect, Baptisms, Block Party). Oversee Guest Experience communication channels (email lists, Slack, text threads, Hub access). Onboarding & Training Develop and maintain onboarding documentation for new GE Directors. Schedule and coordinate onboarding sessions. Facilitate monthly hands-on GE training. Continually refine training resources to ensure consistency across campuses. Director Support Provide consistent operational support and care to each Campus Guest Experience Director. Conduct two campus visits per month to strengthen alignment, identify opportunities, and reinforce culture. Lead check-in meetings with each GE Director every 4–8 weeks to provide clarity & support. Serve as a strategic connector between Central and Campus teams, ensuring clear, efficient communication. Proactively identify friction points and build solutions that remove barriers for campus leaders. Asset Management Lead Guest Experience asset ordering and coordination for new and permanent campus openings. Manage vendor relationships for Connections Tents, Pipe & Drape, and other GE infrastructure. Oversee offsite GE storage, ensuring strong stewardship, organization, and readiness. Build scalable systems that support future campus expansion. MUST-HAVES Active participation in a church (we look for a lifestyle of inviting people to church, volunteering, generosity, and prioritizing community) Exceptional organizational skills with the ability to manage multiple priorities simultaneously. High capacity for execution in fast-paced environments. Strong written and verbal communication skills. Excellent note-taking and follow-through habits. Relational intelligence with a genuine heart for pastoral care. Comfort working within systems, dashboards, reporting tools, and spreadsheets. Ability to identify inefficiencies and proactively build solutions. Strong ownership mindset, driving projects to completion without needing constant oversight. NICE-TO-HAVES Strong vendor management or campus launch experience. Experience building dashboards or tracking systems that support leadership decision-making. Project management experience using tools like Asana or similar platforms. DAY-TO-DAY We’re a Sunday-Thursday work environment . Monday-Thursday, we’re in the office (8:30AM - 5PM); on Sunday, we’re supporting the weekend worship experience either directly in our roles or by choosing a weekly serving opportunity at one of our Elevation Church campuses. There’s a lot to accomplish each week, so we’re pretty fast-paced. We’re also not afraid to pivot a strategy or project quickly to meet the needs of the weekend - adaptability is a key competence for us. Yes, we work hard. But we’re good at playing hard, too. We’re a creative staff, so there’s no shortage of activities around our offices to have some fun ! You can’t help but grow on our staff. You’ll be around some incredible people. Professional development opportunities will be all around you , both in structured and unstructured ways. We expect you to be disciplined in your spiritual practices - be in your Bible, spend time with the Lord in prayer, meditate on and apply the weekly sermon. Bring your full self to every project, conversation, and initiative at hand. BENEFITS Elevation Church pays 100% of every employee’s medical benefits for full-time staff 403b with 4% match Paid time off for life, vacations, and rest Elevation Church subsidizes 6 sessions of counseling annually Basic Life Insurance for employee, spouse, and child(ren) #J-18808-Ljbffr Elevation Church