Network Engineer I

Job Summary Engineer responsible for implementing, managing, and supporting enterprise network infrastructure, including switching, routing, wireless, and security platforms. The role involves configuring and maintaining network systems, troubleshooting complex issues, and supporting strategic IT initiatives under the direction of the IT Infrastructure Supervisor and in collaboration with senior engineering staff. Responsibilities Assist in evaluation, deployment, and integration of new technologies to enhance network performance, reliability, and security. Configure and support internal and external network connectivity, including WAN, VPN, and remote access solutions. Maintain accurate network inventory, diagrams, and technical documentation. Develop and uphold standards, procedures, and best practices for network administration, ensuring consistency, scalability, and compliance. Proactively assess network performance and capacity requirements, recommending and implementing hardware and software improvements. Utilize enterprise monitoring and management platforms to maintain system health, optimize performance, and resolve issues. Monitor network activity, maintain system backups, and manage performance, error, and recovery logging. Support core network services: circuit and fiber infrastructure, DNS, IP address management, web filtering, firewall systems, remote access, wireless networks, and routing and switching environments. Provide support for disaster recovery planning, testing, and execution. Collaborate with Cybersecurity team to implement and support security controls, policies, and technologies. Assist in vulnerability identification, remediation, and mitigation efforts, and support logging and monitoring for managed security operations. Coordinate with vendors and contractors to implement and maintain network solutions. Provide advanced technical support, mentorship, and guidance to team members, staff, and end users. Participate in on‑call rotations and provide after‑hours support for critical incidents. Travel to remote sites as required. Work closely with Public Safety IT leadership to support mission‑critical systems, including mobile VPN services, wireless networks, and 911 infrastructure. 10% – Manage and support Public Safety wireless (microwave) network connectivity across all remote sites. Monitor system logs to identify and respond to network interruptions or performance issues. Coordinate troubleshooting and restoration efforts for failed or degraded connections. Plan and coordinate hardware and firmware upgrades. Evaluate network performance and capacity, recommending improvements. 10% – Manage and support the NetMotion VPN system for all public safety agencies. Configure and maintain logical group structures for police, fire, and EMS agencies. Establish and manage network access paths for local agency networks. Administer and maintain user accounts and access permissions. Plan and perform system upgrades, including software and client updates. Develop and maintain documentation for client installation, configuration, and upgrade procedures. 20% – Troubleshoot and resolve Public Safety network issues to maintain reliable and continuous operations. Identify root causes and determine appropriate corrective actions. Repair, replace, or restore failed network equipment as needed. Coordinate with County staff and vendors to implement and complete remediation efforts. 20% – Support and maintain network systems, including circuits and fiber infrastructure, DNS, IP address management, web filtering, firewall systems, and remote access solutions; provide disaster recovery support. 25% – Provide support for county‑wide network infrastructure projects and initiatives. Configure, deploy, manage, troubleshoot, and support network infrastructure. Implement new technologies and services; configure internal and external network connectivity. Collaborate with Cybersecurity team to implement and support security policies and services. 10% – Provide support for remote software installation and troubleshooting across County agencies. 5% – Perform other duties as assigned. Success Factors (KSA's) Working knowledge of Cisco products. Working knowledge of Windows Domain administration. Working knowledge of networking concepts, including routing, switching, wireless, DNS, and subnetting. Ability to use networking diagnostic tools such as Wireshark, Solarwinds, and iPerf. Ability to logically troubleshoot hardware, software, and network issues. Ability to communicate information technology issues with non‑technical users. Knowledge of a variety of software systems including Microsoft Windows and Microsoft Office. Ability to prepare and present concise, logical and conclusive oral and written reports and recommendations regarding complex programs and issues. Ability to gather, analyze and evaluate data. Ability to establish and maintain effective working relationships with County Officials, department heads, local law enforcement agencies, and other employees. Ability to diagnose network failures. Ability to participate in an after‑hours on‑call rotation. Job Requirements, Education, Training & Experience Associate degree in an information technology‑related field – equivalent professional experience may be considered. Two (2) years of responsible work in Information Technology. Experience with Cisco products. CCNA certification preferred. Pass FBI security check. On‑site responsibilities within a hybrid work environment required. Work may occasionally include weekends, evenings, or split shifts. Physical Demands Stand, walk, and sit for periods of time. Stoop, bend, and crawl under a desk or back of a vehicle to hook up equipment. Exert in excess of 100 pounds of force occasionally, or 50 pounds of force frequently, or 20 pounds of force constantly to move objects. Equipment and Working Conditions Use of computers and keyboards for configuring, monitoring, and documenting network systems. Proficient in the use of network testing and cabling tools, including cable testers, crimping tools, and analyzers. Use of mobile devices, laptops, and remote access tools for on‑site and off‑site network support. Familiarity with standard office equipment including printers, copiers, and fax machines. May use hand tools, power tools, and ladders when installing or maintaining network hardware and cabling infrastructure. Almost all work is indoors. #J-18808-Ljbffr City of Santa Fe Springs