Onsite Manager - Dallas, TX

Onsite Manager

Dallas, TX Office

The primary purpose of this position is to manage shift and fulfillment-related functions directly at a customer's location. Additionally, the onsite manager may lead and manage a team directly, ensuring optimal staffing and operational efficiency. The scope of this role will vary based on the customer and account size. The main focus of the Onsite Manager is to ensure that the client needs are met in respect to the fulfillment of the staffing requirements and management of the workers being supplied by either Indeed Flex or our partner agencies, providing feedback to both the client and internally.

Working Hours: Night Shift - Monday through Friday. The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include overnight and weekends to meet business needs.

Build and maintain good relationships at all levels of the customer's organization and deliver exceptional service by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.

Works with the customer's team to coordinate and forecast staffing requirements.

Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to the assignment.

Oversee quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).

May lead and direct Onsite Supervisor team based on the size and scope of the account.

Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.

Perform quality control functions to ensure the customer is satisfied across all levels of the organization.

Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.

Counsels temporary employees relative to attendance, productivity, and overall job performance

Maintain compliance with operations, systems, and employee records. Ensure compliance with the contract between the customer and Indeed Flex for background checks, drug screening, billing, and any other terms outlined in the agreement.

Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific on-site accounts in the system.

Perform quality evaluations on temporary employees, through the rating system.

Participate in the customer's safety program and verify that employees follow safety policies and PPE requirements. Accident review, investigations, and report of injury with the safety department as needed.

Implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.

Assist in the coordination and selection of secondary vendors.

Communicate regularly on account status, to appropriate internal stakeholders

Complete measurement and reporting every week, including analyzing key performance indicator measurements and identifying opportunities for improvement.

Complete and facilitate partnership review meetings with the customer and Indeed Flex team every quarter, ensuring quality and continuous improvement.

Participate in the customer's meetings as appropriate to stay informed of the operations.

Work closely with all relevant internal stakeholders to ensure that appropriate demand requirements are reported back to those stakeholders so they can ensure a good quality supply which can satisfy that demand.

Minimum two (2) years of supervising a team of support representatives in a high-volume, high-urgency environment with omni-channel support platforms

Highly proficient in delivering best-in-class customer service and support in an omni-channel support environment

Demonstrated support in providing strong leadership and direction to a team of direct reports with performance management and communication for an a-synchronous, globally distributed team

Expertise in digital support platforms, including CRM, knowledge repositories/wikis, data management, data visualization tools, analytics & reporting, etc

Expertise in Google Workspace or Microsoft equivalent

Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization

High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage

High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems

Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision

Highly proficient with Microsoft Office / Google Workspace software suite

Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc

$60,000 to $70,000 annual salary

Medical, Dental, Vision, and 401K

Performance-based bonus totaling 8% of annual salary

Access to Company & Employee Benefits

25 days PTO (prorated) + Birthday Off

8 Paid Holidays

Duvet days ( day off every quarter)

Volunteer days

We're helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we're putting the power of work in the palm of people's handsconnecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.

Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.

This job operates in a commercial or production environment. There may be fluctuating hot or cold temperatures, noise, and safety needs to comply with for site navigation. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Night Shift Full-Time Position. Hours vary based on operational needs. Regular business hours are standard for most roles, but some positions may include weekend work as part of the regular schedule. Occasional evening work may also be required.

This position occasionally requires up to 25% travel. Most travel is outside of the local area and will require overnight accommodations.

All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.

None Required For This Position

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.