Presales Engineer

Job Description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Pre-Sales Engineer

Type: Full-Time, Permanent

Start Date: Immediately

Location: USA (Remote)

Job Description

Reporting to the Vice President of Sales – North America, Healthcare, the Pre-Sales Engineer will play a vital role in promoting and showcasing the Connexall solution, assist in understanding the needs of prospective customers, and provide support to the Sales team. The successful candidate will act as a subject matter expert and play a critical role in defining customer business needs and corresponding software functionality. They will play a key role in ensuring the ongoing success of our customers by nurturing relationships with key customer stakeholders, advising them on ways to further adopt our technologies to solve for their business challenges, and serve as a partner and trusted advisor on innovative, complex customer initiatives and apply, our solutions in new and different ways.

Primary Responsibilities

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• Play a critical role in defining customer’s business needs, current gaps, and technical requirements that lead to project scoping and statements of work (SOW).
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• Meet key decision makers, face-to-face, to understand customer challenges, present solutions, and assist the Sales team to close new business from a technical and solutions perspective.
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• Partner with the Sales team to understand customer challenges, recommend value-driven solutions, track opportunity progress, and support the successful progression and closure of sales opportunities using CRM tools.
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• Participate in conferences, tradeshows, and sales meetings to explain, demonstrate, and educate potential customers on Connexall’s solutions.
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• Work closely with the sales team throughout the sales cycle to support new business opportunities, including RFP/RFI responses, vendor security questionnaires, customer presentations and demonstrations, solution scoping, and proposal development.
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• Align with Solutions Innovation and Design team to exchange information on upcoming product updates; and provide voice of customer feedback for product development consideration.
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• Provide support to Sales team in maintaining relationships with existing customers and building relationships with potential customers.
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• Develop extensive subject matter expertise of Connexall solutions and customers’ business to deliver technical sales presentations and demos, provide designs, proposals, business cases, and corresponding documents.
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• Support Sales Operations team to advise on quoting for highly technical, complex, or non-standard initiatives.
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• Promote the Connexall brand and accomplishments by contributing to white papers, marketing materials, and presenting at industry events.
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• Support project-based training and go-live activities as needed.
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• Other duties as required.
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Qualifications

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• A Bachelor’s degree in Engineering, Computer Science, Information Systems or related field required.
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• Over 3+ years of experience in technical pre-sales supporting role with demonstrated ability to successfully meet and exceed targets by generating new revenue required.
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• Healthcare industry experience preferred.
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• Highly competent in Microsoft Office 365 with emphasis on PowerPoint and Visio, including experience illustrating workflow, dataflow, and system connection diagrams.
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• Demonstrated strong listening, written, oral, and presentations skills with the ability to discuss highly technical concepts to a variety of audiences.
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• A team player who is self-motivated and positive.
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• Able to exercise independent judgment and take subsequent action.
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• Ability to build strong relationships with customers to understand challenges and strategies.
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• Detail-oriented and ability to effectively prioritize and execute tasks while under pressure.
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• Participates in self-development activities, and stays current with emerging technologies.
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• Ability to travel as needed to support sales initiatives.
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Benefits

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• Competitive annual salary
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• A rich benefits package, including medical, dental, life, and disability insurance
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• Retirement Savings Plan with employer contributions
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• Paid Time Off (PTO) and company paid holidays
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• Professional Development & Training Opportunities
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• Education Reimbursement Program
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• Flexible Work Arrangements (Hybrid/Remote options where applicable)
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• Collaborative & Inclusive Work Environment
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