Supervisory Passport Specialist

Summary

The incumbent of this position supervises a team of passport specialists within the Philadelphia Passport the overall supervision of an Adjudication Manager the incumbent supervises the acceptance and adjudication of passport applications and authorization of issuance to qualified American citizens and nationals as provided by the laws and regulations of the United States.

Duties

• Plans schedules and prioritizes the work of subordinate staff and adjusts assignments as needed.
• Initiates requests for personnel actions including the filling of vacancies and recommending employees for career promotions as appropriate.
• Maintains liaison with Department officials regarding unusual citizenship or passport eligibility cases.
• In conjunction with Customer Service Managers (CSMs) maintains liaison with acceptance agents.
• Assists in the development and delivery of fraud training for agency/ center staff and works with the Fraud Program Manager (FPM) to provide additional fraud prevention training.

Requirements

Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions per 5CFR 300 Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge skills and abilities to perform the duties of the position.

Qualifying specialized experience may have been gained in work such as developing examining investigating adjudicating or authorizing claims arising under the immigration and/or nationality laws of the United States.

In addition applicants experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign review and supervise the work of others;
• Objectivity and fairness in judging people on their ability and situations on the facts and circumstances;
• Ability to adjust to change work pressures or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view; and
• Capacity to see the job through.

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• To request a reasonable accommodation foradditionaltime on thetimed sections of theassessment pleasesubmityour request using the Request a Reasonable Accommodation button within theAssessment Application.

  Forall otherreasonable accommodationsat the U.S. Department of State please contact the Office of Accessibility and Accommodations(OAA)at .

  OAAis responsible forreviewing andadjudicatingreasonable accommodation(RA)requests for the Assessment Battery being usedfor this following applies to all RA requests:

  • RA requestscoveradditionaltime on timed sections only.

  • Applicantssubmittinga RA request MUST attach supporting medical documentation signed by a licensed treatingmedical provider. The documentation should describe the nature severity and expected duration of the conditionidentifythe relevant medical condition or diagnosis and explain the basis for the requested extension. RA requests that do notcontainsupporting medical documentation attachmentsatthetime ofinitialrequest may be subject to further review.

  • Note:the following documents do not on their own qualify for automatic approval oftheRA request:Schedule A letters VA benefits lettersorSSA letters.

  • Applicants MUSTsubmittheir application before the vacancy closes even if pending anaccommodationdecision.

  • Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.

  • Applicants will have 48 hours after their RA request isadjudicatedto complete the assessment generated after the allottedtimeframewill not be admissible and the applicant will not be considered further for the vacancy.

  • If a different type of RA is needed please contact OAA directly at .

• If eligible situational telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
• Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP):View OPMs CTAP & ICTAP eligibilitywebsite for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority be considered Well-Qualified applicants must: score an85 or above meet Minimum Qualifications and demonstrateproficiencyin some but notall major aspects of the position.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Manager