Title Service Representative

Job Title

Title Service Representative

Job Description

The Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems.

Responsibilities

Responsibilities include reviewing and processing documentation for insurance and remarketing customers, processing incoming salvage titles from multiple states and setting them for sale, keeping up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws, providing excellent customer service and support by offering solutions and timely responses to external/internal partners, providing a variety of customer support services through the mail, email, telephone and direct personal contact, reviewing and entering in title work for all customers, completing applications to transfer title ownership, entering information from titles received from the state into the IAA operating system, staying current with title/salvage laws in multiple states, responding to customer questions, complaints and requests, resolving problems encountered in the effort to transfer title ownership, performing word processing assignments, filing and related clerical duties, following well-established procedures and under close direction of supervisor, assisting with other office functions as needed, immediately reporting all violations of company policy to a supervisor or manager, protecting and preserving confidential, personal customer information received and adhering to state and company records retention policies and procedures, developing employees as part of a progression plan, maintaining a culture of responsibility, accountability, integrity, and execution across span of control, and other duties as assigned per management.

Qualifications

Qualifications include 1-2 years State/National title processing experience, previous knowledge in title and salvage title requirements, maintaining customer databases, proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint, and typical Field Office Environment.

Job Info

Job Identification 10796, Posting Date 07/21/2026, 02:29 PM, Locations 10216 F St, Omaha, NE, 68127, US (On-site), Degree Level No Formal Education, Job Schedule Full time, Minimum Salary $17.50, Maximum Salary $17.50