Client Service Specialist

Job Description

Job Description

Description:

As a Client Service Specialist, you will be instrumental in maintaining strong client relationships and ensuring the delivery of exceptional service. Your primary responsibilities will include managing complex client inquiries and providing direct support to guarantee client satisfaction and retention. You will serve as a backup for the operations team, ensuring continuity of service and operational efficiency, and will assist relationship managers by handling client interactions, addressing inquiries, and ensuring strong client satisfaction. This role requires flexibility, strong communication skills, and the ability to manage multiple tasks across operations and client-facing responsibilities. This role is an in-person position.

Primary Responsibilities

• Provide support to the operations team during periods of absence or high workload, ensuring that all operations-related tasks are completed accurately and efficiently.
• Assist relationship managers by communicating directly with clients to address inquiries, provide updates, and resolve any issues they may encounter.
• Help resolve client concerns in a timely manner, ensuring that solutions are aligned with client expectations and operational procedures.
• Assist with processing a variety of client transactions, including trades, transfers, asset movements, address changes, etc. ensuring timely execution and compliance with regulatory guidelines.
• Maintain accurate records of client communications, issues, and resolutions. Provide feedback to the operations and relationship management teams to improve service delivery
• Ensure all operational and client service activities comply with regulatory requirements and adhere to all audit and compliance procedures.
• Identify opportunities for improvements in both operational workflows and client service, suggesting solutions to enhance efficiency and client satisfaction.
• Provide exceptional service by responding to inquiries, conducting research, resolving issues, and offering support for operational and client-facing teams.
• Collaborate with financial advisors, relationship managers and other client service team members to ensure client needs are met without delay.
• Actively engage in firm initiatives led by local management and attend client facing events or functions as needed.
• Participate in training and educational development programs to remain current on policies, procedures, risk management, and technology.
• Utilize CRM tools and other financial technology platforms to facilitate and document work.

Compensation Package

• Competitive salary based on experience and qualifications
• Comprehensive health, dental, and vision insurance
• Life and disability insurance
• Retirement savings plan with employer contributions
• Generous paid time off (PTO) package and holiday leave
• Paid parental leave
• Professional development opportunities and training programs
• Educational reimbursement plan
• Employee wellness and appreciation programs

Requirements:

Qualifications & Experience

• Bachelor’s degree in Finance, Economics, Business, or a related field.
• Preferred certifications: FINRA Series 65 or progress toward obtaining this or a related designation.
• Minimum of 2 years of experience in customer service, client management, or operations, with a proven ability to handle escalated issues.
• Strong analytical skills with attention to detail.
• Excellent interpersonal and communication skills with an ability to manage both internal and external relationships effectively.
• Capable of working both independently and collaboratively as part of a team.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Ability to handle sensitive information with confidentiality and integrity.
• Flexibility to switch between operational support and client-facing responsibilities based on the needs of the business.
• Experience working within an RIA or fee-based advisory firm is a plus.
• Proficiency in financial software tools (e.g. Microsoft Excel, Financial technology platforms, CRM Platforms).

Moran Wealth Management ® is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment.