Customer Success Advisor at Impart Consulting

Job Description

Job Description

Client of Impart Consulting | Mankato, Minnesota

A client of Impart Consulting is seeking a Customer Success Advisor (CSA) to build and grow long-term customer relationships while helping clients protect and maximize the value of their roofing assets.

This role is ideal for someone who enjoys relationship building, account management, problem-solving, and helping customers develop long-term maintenance and capital planning strategies. The company is military-friendly, promotes from within, and believes in investing in people who want to build lasting careers and grow into leadership opportunities.

As a trusted advisor, you'll work closely with building owners, facility managers, contractors, and internal teams to ensure customers receive exceptional service, proactive communication, and long-term value from their roofing programs.

What You'll Do

Serve as the primary point of contact for assigned customer accounts

Build and maintain long-term relationships with customers and key decision-makers

Conduct account reviews, customer meetings, and proactive check-ins

Review roof inspection findings and explain recommendations in a way customers can understand

Help customers develop maintenance, repair, and long-term capital planning strategies

Identify opportunities for service agreements, maintenance programs, inspections, and repairs

Present and close multi-year service and maintenance agreements

Coordinate with estimating, operations, and administrative teams to ensure excellent customer service

Manage customer concerns, escalations, and service-related issues

Maintain CRM records, account activity, forecasts, and customer communication

What Success Looks Like

Strong customer relationships and high retention rates

Growth in Annual Contract Value (ACV) and recurring revenue

Successful renewals, contract expansions, and upsell opportunities

High customer satisfaction and proactive communication

Well-organized account management and follow-through

Trusted advisor relationships with customers and stakeholders

Ideal Background

Customer success, account management, outside sales, or business development experience

Experience in commercial roofing, construction, facilities management, building services, or related industries preferred

Experience selling service agreements, maintenance programs, or recurring revenue solutions

Strong communication and presentation skills

Ability to explain technical information to non-technical customers

Organized, self-motivated, and comfortable managing multiple accounts

Experience using CRM systems and customer management tools

Why This Role Stands Out

Military-friendly employer

Strong promote-from-within culture

Blend of customer success, account management, and sales

Opportunity to become a trusted advisor to commercial customers

Recurring revenue and relationship-focused sales model

Stable company with long-term growth opportunities

High visibility and impact on customer retention and company growth

Compensation & Benefits

$60,000 annual draw plus commission potential

Full-time MondayFriday schedule

Career advancement opportunities

Ongoing training and professional development

Opportunity to grow with a respected and expanding organization

If you're looking for a career that combines relationship management, customer success, business development, and long-term growth, we'd love to hear from you.