Technical Customer Support Specialist

Job Description

Job Description

Description:

Jarraff by Prinoth provides high-quality, specialized right-of-way maintenance, land clearing, and tree care equipment. Products include the Jarraff All-Terrain Tree Trimmers, Mini-Jarraff Urban Tree Trimmer and T-Rex Carrier Vehicles.

Located in St. Peter, MN, our facilities are a hub for all vegetation management products offered in North America. With Customer success fueling our passion, our values align with Prinoth's as we work on becoming the best partner and employer.

The combined offering from Jarraff by Prinoth and Prinoth is taking the vegetation management industry by storm, offering a full range of product solutions focus on improving customer safety, performance, and profitability.

Monday through Friday from 6:30am to 4:00pm. Some flexibility in hours is allowed.

Job Purpose

A Parts & Service Specialist will coordinate and administer activities of Jarraff parts sales and service while maintaining accurate records of all part sales and service transactions and ensure compliance to company guidelines.

Essential Functions

1. Solicit orders from customers by phone and email.
2. Recommend, sell parts along with services utilizing knowledge of machine capabilities and limitations.
3. Quote parts prices per customers' request.
4. Work directly with customers and/or service network to troubleshoot issues as well as recommend solutions for timely resolution.
5. Process part orders on a timely basis to meet customer needs and expectations.
6. Communicate field and warranty issues to all affected departments.
7. Arrange shipping for equipment and part sales.
8. Promote and utilize Jarraff web shop.
9. Participate in weekly communication meetings with Engineering and Quality departments.

1. High School Diploma or Equivalent.
2. 2.5+ years of experience in manufacturing, engineering, quality, and/or management preferred.
3. Technical knowledge of manufacturing processes, procedures, tooling, product flow, quality practices; business knowledge and good customer service skills required.
4. Basic computer skills required.

Competencies

1. Leadership
2. Customer Service
3. Communication Proficiency
4. Problem Solving/Analysis
5. Learning Orientation
6. Performance Management
7. Technical Capacity
8. Quality Practices
9. Personal Effectiveness/Credibility
10. Team Player
11. Attention to Detail

Supervisory Responsibility

This position has no direct supervisory responsibilities. This position reports to the Product Support Manager.

Travel

This position has minimal travel.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee will:

• Sit at a desk while working on a computer for prolonged periods.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Work Environment

This job operates in a professional office and occasionally a shop environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Working in a shop environment requires the use of safety personal protective equipment to include, but not limited to, eye safety glasses, hearing protectors, and steel toed safety shoes.