Call Center Representative

Call Center RepresentativeAre you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we'd love to hear from you!We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.Key ResponsibilitiesAnswer incoming phone calls in a courteous, professional mannerSchedule, confirm, and reschedule patient appointmentsProvide information about our services, therapists, and clinic policiesVerify insurance coverage and collect necessary patient detailsAssist with appointment reminders, follow-ups, and general inquiriesAccurately enter and update patient information in the scheduling systemCommunicate effectively with clinical staff to ensure smooth workflowQualificationsPrevious experience in a medical call center or healthcare office (preferred but not required)Excellent verbal communication and customer service skillsStrong attention to detail and ability to multitaskFamiliarity with medical terminology and insurance verification is a plusProficient with computers, scheduling software, and basic office toolsBilingual (English/Spanish) a plusAdditional InformationCompetitive pay and growth opportunitiesSupportive and collaborative team environmentOn-the-job training and developmentHealth benefits (for eligible employees)Meaningful work helping people improve their quality of life