Medical Receptionist

Job Description

Job Description

Job Title: Medical Receptionist

Job Description

The Medical Receptionist processes requests for home medical equipment and supplies from patients, customers, and referral sources while delivering exceptional, compassionate service. In this role, you guide patients one-on-one in purchasing medically prescribed equipment and respiratory care products, ensure accurate data entry to support insurance coverage approvals, and assist in selecting appropriate supplies. You work as part of a supportive Durable Medical Equipment and Respiratory Care team that is committed to the well-being of customers, colleagues, and the community.

Responsibilities

• Serve as the primary point of contact for receiving orders for respiratory care equipment, home medical equipment, and supplies from healthcare providers, patients, and other referral sources.
• Gather all necessary information to accurately fill orders and meet insurance requirements for durable medical equipment and respiratory care products.
• Verify insurance benefits by contacting insurance carriers for patients who require durable medical equipment and respiratory equipment.
• Contact physician offices to obtain and verify valid medical documentation needed to secure insurance coverage for prescribed equipment and supplies.
• Assist with obtaining, tracking, and maintaining initial and ongoing prior authorizations for respiratory patients.
• Process medical orders to refill supplies as requested by patients, ensuring timely and accurate fulfillment.
• Help patients complete medical forms and documentation to meet compliance requirements for their insurance carriers.
• Act as a knowledgeable resource on equipment, supplies, and services for referral sources, answering questions and providing clear information.
• Assist walk-in customers with selecting appropriate equipment and supplies and coordinate sending out physician orders when needed.
• Manage ordering, receiving, and stocking of respiratory care and durable medical equipment to maintain appropriate inventory levels.
• Prepare and organize orders for delivery, setup, or pickup in coordination with technicians, ensuring accuracy and completeness.
• Ensure patient charts and records are current, accurate, and properly maintained in accordance with company procedures.
• Perform accurate and timely data entry related to orders, insurance information, and patient records.
• Use Microsoft Office applications and email (including Outlook) to communicate, document, and track orders and patient information.
• Comply with all accreditation standards, regulatory requirements, and internal company policies and procedures.
• Provide front desk and receptionist-style customer service, including answering calls, responding to inquiries, and directing patients as needed.
• Collaborate effectively with team members and other departments to support smooth operations and excellent patient care.

Essential Skills

• Strong customer service skills with a focus on supporting patients and healthcare providers.
• Experience in a healthcare, medical, or front desk environment such as a physician’s office, hospital, or respiratory care/DME provider is preferred.
• Proficiency in insurance verification, including contacting insurance carriers to confirm benefits and requirements.
• Accurate and efficient data entry skills with attention to detail.
• Ability to type at approximately 40 words per minute.
• Proficiency with computers and standard office software, including Microsoft Office and Outlook.
• Familiarity with medical terminology and medical reception practices.
• Strong written and verbal communication skills for interacting with patients, referral sources, and internal staff.
• Excellent interpersonal skills and the ability to work effectively as part of a team.
• Ability to follow directions, learn procedures, and work collaboratively in a structured environment.
• Demonstrated attention to detail in handling documentation, forms, and patient records.

Additional Skills & Qualifications

• Previous experience in a medical setting such as a physician’s office, hospital, or respiratory care/durable medical equipment provider is preferred.
• Experience in patient access, call center, or receptionist customer service is beneficial.
• Experience with administrative assistance and general office administration.
• Comfort working with insurance-related tasks, including prior authorizations and compliance documentation.
• Customer service–oriented mindset with the ability to remain professional and empathetic in all interactions.

Work Environment

This position is full-time with a flexible 40-hour work week, primarily Monday through Friday. Work hours are scheduled between 8:30 a.m. and 7:00 p.m., with occasional weekend shifts on Saturday from 9:00 a.m. to 5:00 p.m. and Sunday from 9:00 a.m. to 1:00 p.m. You work in a professional medical office and durable medical equipment environment that is supportive, team-oriented, and focused on high-quality patient care. The role involves frequent use of computers, Microsoft Office applications, email (including Outlook), and standard office equipment while interacting with patients in person and by phone.

This is a Contract to Hire position based out of Willimantic, CT.

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Willimantic,CT.

This position is anticipated to close on Jun 12, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.