Office Manager

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation
• Careers Advancement

Job Summary

The Office Manager is responsible for overseeing the daily administrative operations of Rapid Run Logistics LLC. This position ensures efficient office management, supports drivers and dispatch operations, maintains company records, assists with compliance requirements, and helps ensure exceptional customer service for members, facilities, and transportation partners. 

Responsibilities 

• Administrative Management
  • Manage daily office operations and maintain an organized work environment.
  • Answer incoming phone calls, emails, and messages professionally.
  • Maintain company files, records, and documentation.
  • Prepare reports, letters, forms, and correspondence as requested by management.
  • Schedule meetings, interviews, training sessions, and company events.
• Driver and Employee Support
  • Assist with driver onboarding and orientation.
  • Maintain employee personnel files and records.
  • Track employee attendance, time-off requests, and scheduling concerns.
  • Coordinate driver training, safety meetings, and compliance requirements.
  • Assist management with employee communications and disciplinary documentation.
• Transportation Operations Support
  • Work closely with dispatchers to ensure efficient trip coordination.
  • Assist with monitoring daily transportation schedules.
  • Communicate with drivers regarding trip updates, cancellations, and service issues.
  • Help resolve member, facility, and driver concerns in a professional manner.
  • Maintain daily operational reports and transportation records.
• Compliance and Documentation
  • Monitor vehicle inspection schedules and maintain inspection records.
  • Track vehicle registrations, insurance documents, and licensing requirements.
  • Maintain MTM, Access2Care, and other transportation partner compliance records.
  • Ensure all required employee certifications and training documents remain current.
  • Assist with audits, inspections, and regulatory reviews.
• Customer Service
  • Serve as a professional point of contact for members, healthcare facilities, and transportation partners.
  • Handle complaints, concerns, and service recovery efforts professionally.
  • Maintain positive relationships with members and business partners.
  • Ensure high standards of customer service are maintained throughout the organization.

• Fleet Management Support
  • Track vehicle maintenance schedules and service appointments.
  • Maintain vehicle files and fleet records.
  • Monitor fuel receipts and vehicle expense documentation.
  • Assist with fleet expansion projects and vehicle acquisitions.
• Qualifications
  • High School Diploma or GED required.
  • Associate's Degree or equivalent experience preferred.
  • Previous office management, administrative, transportation, or logistics experience preferred.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office, email systems, and office software.
• Skills and Competencies
  • Leadership and team coordination.
  • Excellent customer service skills.
  • Attention to detail and accuracy.
  • Strong problem-solving abilities.
  • Time management and organizational skills.
  • Professionalism and confidentiality.
  • Ability to work independently and under pressure.
• Work Schedule
  • Full-Time Position
  • Monday through Friday, with occasional weekend or after-hours support as needed.
• Compensation and Benefits
  • Competitive hourly compensation based on experience.
  • Opportunities for advancement and professional development.
  • Ongoing training and support.
• Rapid Run Logistics LLC is committed to providing safe, reliable, and professional transportation services while maintaining the highest standards of customer care, compliance, and operational excellence.

Qualifications

• High school diploma/GED required, some college preferred
• Previous experience as an Office Manager or similar position preferred
• Understanding of office equipment, systems, and procedures
• Skilled in Microsoft Office, Excel, and Outlook
• Excellent time management skills and ability to prioritize multiple tasks
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills