Manager Ambulatory Services - Pediatric Cancer and Blood Disorders & Transplant Cellular Therapy

Ambulatory Services Manager – Pediatric Cancer and Blood Disorders & Transplant Cellular Therapy Clinic (Charlotte, NC) Department: Carolinas Medical Center – LCH: Clinic: Oncology Status: Full time Benefits: Eligible Hours per week: 40 Schedule: Monday – Friday, Weekdays; may include travel to multiple locations in Greater Charlotte region as needed Pay range: $33.05 – $49.60 per hour Role Overview: The clinic is seeking an Ambulatory Services Manager who will partner with the physician co‑leader, leadership team, and support departments to build an effective practice environment and operations that advance goals across financial performance, revenue cycle management, patient satisfaction, telephony, employee engagement, provider satisfaction, quality of care, care coordination, safety, EMR Meaningful Use, e‑Health, and other key initiatives. Candidates should have prior medical practice leadership experience. Essential Functions Oversee daily operations of the practice with the physician co‑leader, including scheduling and registration of patients, verification of insurance, clinical work‑up, treatment and flow of patients, capture of clinical information in the EMR, proper coding and charging of services rendered, scheduling and pre‑certification of specialty referrals and ancillary services, and collection of co‑pays and co‑insurance payments. Ensure compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws, as well as System policies and procedures. Promote effective communication with providers and staff through daily huddles, regularly scheduled staff meetings, or other means. Analyze data with the physician co‑leader, using it to work collaboratively with providers, team members, patients and vendors to continually enhance performance, improving clinical outcomes and patient satisfaction. Demonstrate fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices, achieving goals in appropriate care measures of quality and meaningful use. Assume responsibility for the recruitment of qualified staff. Work with team members on mutual goal setting, providing regular performance feedback and evaluation. Manage practice by improving utilization of resources and maintaining practice efficiency while minimizing operational costs; assign duties and determine staff work schedules based on competencies and patient/practice needs. Promote financial viability and achievement of financial goals by effectively managing billing, collections and budget processes, including proactive cost containment activities. Physical Requirements Use of telephone and sitting for prolonged periods; walking, standing, lifting, bending, reaching, stooping, pushing and pulling regularly; may lift up to 40 pounds intermittently. Requires effective communication, critical thinking, concentration, and ability to manage high volume of activities with short deadlines. Work may require non‑traditional hours (early mornings, late evenings, weekends). Education, Experience and Certifications High School Diploma or GED required; Bachelor’s Degree strongly preferred. At least 1 year of experience in a medical practice (or completion of a practice manager training program), including managing financials (billing, collection, etc.) in a medical facility environment. Preferred certifications include MGMA, ACHE or the Professional Association of Health Care Office Management. Excellent written and spoken communication skills in English required; bilingual in other language(s) based on location and patient population is preferred. Compensation Base compensation within the listed pay range, based on qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on‑call, and other options based on role. Incentive pay for selected positions. Opportunity for annual increases based on performance. Benefits Paid Time Off programs. Health and wellness benefits: medical, dental, vision, life, short‑ and long‑term disability. Flexible Spending Accounts for eligible health care and dependent care expenses. Family benefits: adoption assistance and paid parental leave. Defined contribution retirement plans with employer match and other financial wellness programs. Educational Assistance Program. #J-18808-Ljbffr Atrium Health