Back of House Shift Lead

Job Description: Back of House Shift Lead

Position Title: Back of House Shift Lead
Department: In-Store Operations
Reports To: Kitchen Manager
Location: Andy's Pizza DC/MD/VA

About Us:

Andy's Pizza is a restaurant group specializing in delicious pizza by the slice. We pride ourselves on our commitment to quality, customer satisfaction, and a vibrant work culture. At Andy's we are curious, accountable, proud, fun, and believe in genuine hospitality (in and out). Andy's Pizza is the proud winner of the World Pizza Championships, the 2026 RAMMY for Best Fast Casual Restaurant, the Washington City Paper Best Pizza of DC 3 years running and are excited to be included in the Washington Posts Fall Dining Guide. We offer a flexible schedule, competitive pay, and a supportive environment for learning and career growth. Join us and be part of a team that takes pride in delivering a best-in-class product and creating a positive work experience. As we continue to expand, we are seeking a dynamic Back of House Shift Lead to assist in the daily operations of our restaurant.

Job Summary:

The Back of House Shift Lead is responsible for assisting back-of-house operations during their assigned shift, ensuring exceptional food production, operational excellence, and team performance. This role requires experience with duties such as operations, team development, inventory & ordering, production, teamwork and cleanliness. This position works closely with the front-of-house team and management to ensure smooth service and that we consistently exceed guest expectations.

Key Responsibilities:

• Operations
  
  • Lead back-of-house operations during assigned shifts, especially peak/high-volume periods
  • Set the pace and standard on the line, stepping in wherever needed to keep production moving accurately and efficiently
  • Serve as a point of escalation for kitchen issues when the Kitchen Manager is unavailable
  • Communicate proactively with front-of-house leadership to coordinate timing and guest needs
• Team Development
  
  • Model exceptional hospitality and professionalism at all times
  • Provide real-time feedback and direction to ensure service standards are met
  • Assist with training new team members on policies, procedures, and food preparation expectations
  • Foster a positive, accountable, and team-oriented work environment
• Inventory & Ordering
  
  • Assist with inventory counts and proper rotation of food, supplies, and equipment
  • Support the ordering process, helping ensure the kitchen is adequately stocked to meet shift demands
  • Assist with receiving deliveries - checking accuracy, quality, and proper storage
  • Help identify and minimize waste
• Production
  
  • Make all food items following all recipes and presentation standards
  • Ensure all prep lists are completed in a timely manner
  • Maintain speed and accuracy of order production during rushes, helping the team hit ticket times
• Teamwork
  
  • Collaborate with management and front-of-house teams to deliver a best-in-class guest experience
  • Support company initiatives and help achieve the goal of being every guest's "Favorite Neighborhood Pizza Shop"
  • Step into service positions as needed to support the team during peak periods
• Cleanliness
  
  • Maintain an organized and clean environment
  • Follow all cleaning procedures, schedules, and checklists
  • Maintain kitchen equipment, ensuring it is in good working order, and report any deficiencies promptly
  • Follow appropriate food handling procedures and standards

Core Values:

All team members at Andy's Pizza are expected to embody our core values in how they work and show up every day

• Curious - We strive to learn new things in and out of the workplace, always looking to improve through deeper knowledge
• Accountable - We do what we say we are going to do and take responsibility for our actions
• Proud - We are proud of the work we do every day knowing we did our best
• Fun - We care about being fun, having fun, and creating an environment we love to be in
• Genuine Hospitality (in and out) - We care about our team and about our guests, and we do our best to show warm hospitality at every turn

Qualifications:

• Prior experience as a cook, ideally in a fast-paced kitchen
• Friendly, outgoing, and professional demeanor
• Ability to lead by example and motivate a team
• Strong problem-solving and decision-making skills
• Ability to work a flexible schedule
• Availability on weekends and holidays
• Strong attention to detail and organizational skills
• Positive attitude and willingness to learn
• Ability to take direction and provide direction
• Excellent communication skills
• Knowledge of food safety regulations and industry best practices

Work Environment & Physical Requirements:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for extended periods
• Ability to walk/move continuously throughout a shift
• Ability to routinely lift up to 20 lbs., and occasionally lift up to 50 lbs. with both hands
• Ability to stand, bend, kneel, and climb ladders as needed
• Work is performed in commercial kitchen environments, including exposure to heat, cold (walk-in coolers/freezers), and kitchen equipment
• Hearing ability sufficient to take direction, coach teammates, and communicate over background noise
• Visual acuity for reading orders, screens, and monitoring pizza ovens and fryers

Preferred Skills:

• Leadership experience preferred
• Prior pizza experience preferred
• Prior experience training or mentoring team members
• Experience with KDS (kitchen display system)
• Basic familiarity with inventory or ordering systems
• Bi-lingual (English/Spanish)

Benefits:

• Hourly rate + Tips
• Weekly payroll
• Health, dental, and vision insurance - Kaiser Permanente and Delta Dental & Vision
  
  • Minimum 30 hours worked per week for eligibility
  • Eligible 1st of the month after 30 days of employment
• 401(k) plan with a 4% company match
  
  • Eligible after 1 year of employment
• Accrued PTO/Sick Leave
  
  • 80 hours per year maximum
• Employee discounts on food and beverages
• Opportunities for growth and advancement within the company