Operations Analyst (Charlotte)

Willow Oak Partners is a boutique private equity firm based in Charlotte, NC, focusing on operationally intensive real estate. The Operations Analyst will support the co-founders and senior leadership team in the post-acquisition transition of newly acquired sites, site development projects, and the build-out and deployment of the firm’s in-house point-of-sale system across the Portfolio.

POSITION DETAILS

Title: Operations Analyst

Location: Charlotte, NC (in office), with regular travel to portfolio sites in North Carolina, South Carolina, and Virginia

Employment Type: Full-time

RESPONSIBILITIES

• Supporting the post-acquisition transition of newly acquired sites, including on-site assessment of equipment and property condition and the transfer of vendors, utilities, signage, and systems to the firm
• Maintaining transition checklists for each site and reporting status to senior leadership
• Planning and managing site development projects, including equipment installations, signage, extensive site improvements, and contractor work
• Sourcing vendor quotes, scheduling contractors, and verifying completed work
• Maintaining project timelines and budgets
• Supporting the development, testing, and deployment of the firm’s in-house point-of-sale system across the Portfolio, including on-site hardware installation, staff training, and troubleshooting
• Gathering feedback from site personnel to inform product improvements
• Supporting daily, weekly, and monthly operating reports in Microsoft Excel
• Managing vendor relationships and resolving service issues at portfolio sites
• Additional responsibilities as needed; the role requires flexibility and a willingness to take on a wide range of tasks

QUALIFICATIONS

Above all, we value a willingness to learn, a strong work ethic, and the ability to get things done.

Required

• Undergraduate degree with a demonstrated track record of success; 0 to 2 years of work experience
• A bias for action and a desire to get things done quickly
• Strong problem-solving ability and comfort operating without a defined playbook
• Responsiveness and reliability
• Strong written and verbal communication skills
• Strong organization skills and proven attention to detail
• Proficiency in Microsoft Excel
• Willingness to travel to portfolio sites across North Carolina, South Carolina, and Virginia, including occasional overnight travel, and comfort with hands-on work in the field
• Valid driver’s license

Preferred

• Interest in technology and systems; experience with point-of-sale systems or hardware setup is a plus
• Experience in construction, facilities, field operations, or a small business environment
• Basic understanding of P&Ls and budgets
• A history of competitive success, such as participation in collegiate athletics or similar pursuits

Personal Attributes

• Entrepreneurial, self-directed, and willing to take ownership
• Humble and respectful in dealings with site staff, vendors, and sellers
• High personal standards and an intolerance for failure
• Team-oriented and willing to take on whatever the business requires

COMPENSATION AND DETAILS

Compensation: Competitive base salary with performance-based bonus

Benefits: Health insurance, dental, unlimited PTO, and 401(k)

Travel: Mileage reimbursed for site travel; lodging covered for overnight trips

HOW TO APPLY

• Please submit a cover letter and resume to James Kurani at View email address on apply.placed-app.com