Lead Business Systems Analyst (Charlotte, NC (Hybrid) or Remote)

Where you’ll work:

Our flexible, hybrid work model offers the option to work remotely or in the office.

How you’ll contribute:

As a Lead Business Systems Analyst, you’ll be responsible for supporting Digital Experience and Enterprise Operations, you will work closely with Product Owners and Agile delivery teams to ensure features and user stories are clearly defined, technically feasible, and ready for execution. You will analyze business processes, evaluate system impacts, support solution design, and help guide initiatives from concept through delivery. This role partners across business and technology teams to enable efficient delivery of business value. The ideal candidate is a collaborative problem solver with strong analytical skills and a passion for continuous improvement.

In this role, you’ll get to:

• Lead end-to-end system analysis efforts in a cross-functional agile team, supporting the implementation of digital experiences and operations.
• Refine business processes, procedures, and metadata into actionable technology deliverables.
• Collaborate with product owners, UX designers, developers, and QA analysts to refine acceptance criteria and align with strategic business goals.
• Drive backlog refinement and support the Product Owner in maintaining a healthy product backlog.
• Serve as the subject matter expert on supported applications, process flows, and system behavior.
• Support sprint planning and daily scrums, ensuring the team understands requirements and impact.
• Support IT and Journey Leads in gathering and analyzing data for KPIs.
• Demonstrate high-level knowledge of architecture, data, and system dependencies.

We’re looking for people who have:

• 3+ years of experience in business analysis, data analysis, Agile delivery, or related disciplines supporting technology initiatives.
• Experience partnering with business and technical stakeholders to deliver solutions and improve customer experiences.
• Strong analytical, problem-solving, and requirements gathering skills
• Knowledge of APIs, SQL, digital platforms, or software delivery practices is a plus.
• Excellent facilitation skills to drive requirement discussions and present materials.
• Prior experience in implementing digital experiences a plus.
• Life / Annuity insurance experience or financial services experience a plus.
• Strong interpersonal and teamwork skills – including oral and written communication, relationship building, and collaboration.
• Self-driven ability to understand, uncover, resolve, and recommend options to solve complex issues.
• Experience with requirement management tools such as Jira.

Research shows some people may not apply for a role if they don’t check all the boxes of a job description. If you don’t check every box listed, that’s okay. We would love to hear from you.

What you’ll receive:

• Compensation –  Base salary ranging from $105,000 - $120,000 plus competitive performance-based incentives determined by company and individual results.
• Flexible Work Environment –  Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health –  Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), and financial counseling services.
• Health and Wellness –  Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support –  Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We’d love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?

Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what they’ve earned and ensure it lasts.

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

We’re one of the largest providers of annuities and life insurance in the U.S.,* and our commitment to being a great place to work has earned us recognition as one of the Healthiest Employers of Greater Charlotte.

*Ranked by 2025 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. AM Best, 2026.