Patient Intake Coordinator

Patient Intake Coordinator

At Bedford Commons OBGYN, our commitment to providing uncommon care begins long before a patient sees a providerit starts with their very first interaction with our practice. Every patient journey starts somewhereand for us, it starts with you. We are looking for an enthusiastic, detail-oriented, and patient-focused professional to join our team as a Patient Intake Coordinator. This role works collaboratively between our Billing Department and Front Office Team to ensure new patients experience a smooth, welcoming, and well-organized start to their care.

Your work matters. Every registration completed accurately, every appointment scheduled thoughtfully, and every issue identified early helps create a seamless patient experience. One missed detail can create a domino effectbut proactive planning and careful attention can make all the difference. We're looking for someone who naturally thinks ahead, catches red flags early, and takes initiative before problems arise. You enjoy creating order in a fast-paced environment, balancing efficiency with accuracy, and helping patients feel supported every step of the way.

Position Summary

The Patient Intake Coordinator is responsible for supporting new patient onboarding, scheduling, registration, insurance verification, and front office operations. This position functions interdepartmentally under the supervision of the Billing Manager and plays a key role in patient access and efficiency in workflow.

What You'll Do

• Communicate with new patients by phone in a professional and compassionate manner
• Register and schedule new patient appointments
• Guide patients through the registration and onboarding process
• Review, update, and verify demographic and insurance information
• Assist with pre-registration and data accuracy
• Audit patient accounts for registration and insurance accuracy
• Manage incoming calls through a multi-line phone system and call queue
• Support front office operations as needed
• Collaborate across departments to ensure smooth patient workflow

Experience:

• High school diploma or equivalent (GED) is required
• Customer service, patient coordination, scheduling, or administrative support is required
• Medical office or healthcare experience preferred
• Experience in training, onboarding, data management, or recordkeeping is a plus

Schedule & Location

Full-Time | MondayFriday Office Hours: 7:00 AM 4:00 PM No evenings No weekends

Primary location is at Bedford, with very rare travel to our Derry, Londonderry, or Windham offices as needed. This is an in-person position only (no remote option).

Why Join Us

• Join a specialized women's healthcare clinic committed to exceptional patient care
• Be part of a supportive and collaborative team
• Benefits eligible from day one
• One-hour lunch break
• No evenings or weekends
• Stable weekday schedule with strong work-life balance
• Opportunity to make a meaningful impact in every patient's healthcare journey

If you're someone who values accuracy, takes initiative, and understands that the smallest details can make the biggest impact, we'd love to hear from you.

Bedford Commons OB-GYN, PA