Customer Service Representative

Job description

All-Pro Fasteners, Inc. is a full-line, full-service fastener company that distributes a complete line of bolts, nuts, washers, screws and fastener related components throughout the United States. The main distribution and manufacturing facilities for All-Pro are centrally located in Arlington, Texas with additional service centers throughout Texas, Kansas, Oklahoma, Missouri, Iowa and Illinois.

We are currently looking for a full-time Customer Service Representative. This position is full-time from 8:00am - 5:00pm and is located at:

1916 Peyco Dr.
Arlington, Tx 76001

Summary:
Sells products to business and industrial establishments and maintains
account by performing the following duties.

Essential Duties and Responsibilities include the following (other duties may be
assigned):
- Receives (by telephone, fax or e-mail) request for quotations, orders and lead times
from customers.
- Makes quotations on items, writes orders and relays pertinent
information to customer
- Uses computer to retrieve customer information, stock status information, the status of purchase order, and to make changes to orders
- Routes orders to warehouse for filing and follows up on orders to ensure delivery by
specified dates
- Investigate and resolve customer problems by conferring with production, sales,
shipping or carrier personnel
- Checks credit status with accounting department
- Builds and maintains customer relationships
- Works with outside sales representatives to keep account activities up to date

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies:
- To perform the job successfully, an individual should demonstrate the
following competencies:
- Customer Service - Solicits customer feedback to improve service ; responds to
requests for service and assistance.
- Communications - Strong verbal and written communication skills.
- Attendance/Punctuality - Is consistently at work and on time.
- Safety and Security - Observes safety and security procedures; reports potentially
unsafe conditions .

Qualifications: To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: One year certificate from college or technical school;
or three to six months related experience and/or training; or equivalent combination of education and experience.
- Language Skills: Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals. Ability to write
routine reports and correspondence. Ability to speak effectively before groups of
customers or employees of organization.
- Mathematical Skills: Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Reasoning Ability: Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability to deal with problems
involving several concrete variables in standardized situations.

Authority: Position authority (what someone can do) is in direct relation to its
responsibilities (what someone is supposed to do.) The person filling the activities
described in this job description has the authority to accomplish the things required,
unless otherwise noted. Further clarification may also be made during the training
process and/or embedded in associated procedures and documents related to the job.

Computer Skills: To perform this job successfully, an individual should have
knowledge of basic computer applications.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and
talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.