Highly Driven Operations Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Plugz Electric is looking for a highly driven Operations Manager to lead day-to-day operations and help scale a fast-growing home services business.

This is not a sit-back management rolethis is for someone who owns the number , drives accountability, and thrives in a fast-paced environment. Youll oversee service, install, and office operations while partnering directly with ownership to grow revenue, improve efficiency, and deliver an exceptional customer experience.

If youre someone who wants to build, lead, and be rewarded for results , this is the role.

What Youll Own

Operational Leadership

• Lead daily operations across service, install, and CSR teams
• Ensure jobs are scheduled, dispatched, and completed efficiently
• Identify bottlenecks and implement process improvements
• Drive consistency in execution across the business

Revenue & Performance

• Own key metrics: revenue, booked calls, average ticket, and gross margin
• Monitor scorecards and hold the team accountable to targets
• Partner with field teams to maximize revenue per job
• Ensure visibility into job costing and profitability

Team Leadership & Accountability

• Coach, develop, and hold CSRs, technicians, and installers accountable
• Run regular performance check-ins and team meetings
• Enforce company standards, expectations, and policies
• Build a culture of ownership, urgency, and execution

Customer Experience

• Ensure every job reflects our Love Your Customer standard
• Monitor reviews, callbacks, and customer feedback
• Drive initiatives to improve ratings and customer satisfaction

Process & Systems

• Optimize use of systems (Housecall Pro or similar)
• Simplify scorecards and reporting for clarity and accountability
• Ensure accurate and timely data entry across operations

Inventory & Cost Control

• Manage truck stock strategy and material usage
• Reduce unnecessary supply runs through better planning
• Enforce company card usage policies and cost controls

Key Performance Indicators (KPIs)

• Revenue growth
• Average ticket size
• Gross margin %
• Technician productivity & job efficiency
• Customer satisfaction & online reviews
• Callback reduction

Compensation & Performance Incentives

Base Salary: $75,000 $90,000

Performance Bonus: Competitive, high-impact bonus structure designed to reward results and drive growth.

At Plugz Electric, we believe top performers should be paid like top performers. This role includes a highly competitive bonus opportunity tied directly to key business outcomesgiving you the ability to significantly increase your total compensation based on your impact.

• Strong earning potential: Target bonus of $15,000 $30,000+ annually
• Performance-driven: Tied to revenue growth, efficiency, and customer experience
• Clear and measurable: Simple, transparent scorecardsno guesswork
• Frequent payouts: Monthly/quarterly bonuses tied to real-time results

Top performers in this role have the opportunity to exceed target bonus levels and meaningfully increase total compensation.

What Were Looking For

• 37+ years of operations or service management experience (home services preferred)
• Strong leadership mindset with a focus on accountability and results
• Experience managing KPIs, performance metrics, and team execution
• Familiarity with dispatch/scheduling systems (Housecall Pro, ServiceTitan, etc.)
• Ability to balance big-picture thinking with hands-on execution
• High ownership mentalityyou dont wait, you act

What Success Looks Like

• Revenue growth and improved average ticket within first 90 days
• Clear, simple scorecards driving team accountability
• Improved technician efficiency and reduced wasted time/materials
• Strong team culture with clear expectations and ownership
• Consistent 5-star customer experience

Why Join Plugz Electric

• Family-owned company with a strong growth mindset
• Direct impact on the businessyour results matter
• High-visibility role working closely with ownership
• Performance-driven environment with real earning potential