Medical Assistant

Job Profile: Healthcare Assistant 1 Non-Exempt

Job Family:

Healthcare Professionals

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

RATE OF PAY: $21.00 to $22.07 per hour

Job Description:

Supports the healthcare team in delivering high-quality, patient-centered care to students and faculty across all ASU Health Services clinic locations in the Phoenix metro area (West, Tempe, Polytechnic, and Downtown). Downtown is the primary site, with occasional travel to other ASU Health Services clinics. This is a pension eligible medical assistant position with front and back-office responsibilities. Provides direct patient care assistance, scheduling and registration support, phone queue management, referral coordination, and clinical procedures support to ensure efficient and seamless clinic operations. Responsibilities include, but are not limited to, rooming patients, managing patient flow, obtaining and documenting vital signs, performing lab draws, serving as a chaperone, assisting providers with medical procedures, scheduling and registering patients, managing the integrated call center queue, completing referral documentation, and supporting quality assurance reporting. Maintains a professional, positive, and energetic demeanor while delivering accurate, compassionate service.

What's in it for you:

Arizona State University offers a comprehensive benefits package that includes valuable benefits to enhance staff total compensation. This package includes: (Click here to explore options:

Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.

Low-cost health, dental, vision, and life insurance benefits.

Retirement program designed to promote long-term savings and provide income upon retirement.

Paid time for volunteer and professional development.

10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.

Wellness program for preventative health education and screenings.

Disability and leave program for income protection.

Employee assistance with free, confidential behavioral health services.

ASU Discounts to sports/events, along with discounts from ASU partnerships.

Currently hiring for the following shift: Monday – Friday 8:00am - 5:00pm

Essential Duties:

Front Office / Patient Services:

• Serve as the primary point of contact for incoming patients at check-in and check-out.

• Answer and manage incoming telephone calls via multi-line phone and integrated call center queue; maintain phone metrics established by supervisor.

• Schedule, reschedule, and manage patient appointments using the Electronic Medical Record (HER) with accuracy and efficiency.

• Register patients into the EHR, including demographic verification, insurance enrollment, and consent documentation.

• Obtain and verify patient information, including insurance details; reconcile coverage at time of service.

• Process and complete referral documentation to outside providers and specialists.

• Perform medical history entry and pre-visit data entry into EHR as needed.

• Triage incoming requests using analytical judgment to determine urgency and the appropriate next steps for urgent and non-urgent patient care needs.

• Participate in Quality Assurance reporting to support high-level patient experience metrics.

• Maintain confidentiality of all patient information in strict accordance with HIPAA regulations and applicable ASU policies.

Back Office / Clinical:

• Perform patient rooming, manage patient flow, and escort patients to exam areas.

• Complete patient intake including reason for visit, past medical history, vital signs, medication reconciliation, and allergies.

• Administer screening questionnaires.

• Maintain accurate documentation in the Electronic Medical Record (EMR).

• Perform procedures including venipuncture, EKGs, wound care, and medication administration (oral, ID, SQ, IM).

• Administer immunizations in accordance with written standing orders and policies.

• Assist providers with examinations and minor surgical procedures.

• Prepare exam rooms with all necessary instruments, supplies, and consent forms.

• Apply orthopedic splints, DME appliances, and assist with cast removal.

• Maintain inventory of medications and medical supplies as necessary.

• Complete and carry out physician orders; provide patient instructions and directions as needed.

• Enter lab results and other patient results into EMR.

• Perform and participate in sterilization of instruments and maintain infection control standards.

• Maintain a clean and hygienic clinical environment.

• Provide training and work direction to new ASU Health Services team members and extern students as directed by the supervisor.

• Performs other job-related duties as assigned.

Desired Qualifications:

High school diploma or GED equivalent. Completion of an accredited Medical Assistant program preferred. Current MA certification (CMA, RMA, CCMA, or equivalent) preferred. BLS/CPR certification or ability to obtain within 90 days of hire. Minimum one (1) year of experience in a medical assistant or clinical support role. Minimum one (1) year of front office, patient services, or healthcare customer service experience. Experience operating in a hybrid front/back office role strongly preferred. Proficiency in Electronic Health Record (EHR) systems; NextGen experience preferred. Experience in appointment scheduling and multi-provider calendar management. Experience in a multi-line phone or integrated call center environment. Knowledge of medical terminology. Skill in both verbal and written communication. Exceptional customer service skills. Familiarity with HIPAA and health records privacy and security regulations.

Working Environment:

• Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.

• Sit or stand for prolonged periods of time.

• Regular travel between ASU Health Services clinic locations (West, Tempe, Polytechnic, Downtown) based on operational needs.

• Use computers effectively – including inputting, reviewing and retrieving information, ex

• Ability to lift 35 lbs.

Department Statement:

Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at View phone number on us.fitly.work.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.