HFMG Clinical Team Lead - General Surgery

POSITION SUMMARY

In alignment with Health First commitments of Quality / No Harm, Customer Experience, and Stewardship, the HFMG Clinical Team Lead oversees and coordinates job training, orientation, and competency assessment of clinical staff. This position also provides clinical care of patients under the direction of the providers at Health First Medical Group (HFMG) offices.

TEAM LEAD ACCOUNTABILITIES

Serve as the first level for problem resolution (internal and external customers) in the absence of supervisor/manager. Assign daily or shift task assignments to clinical staff. Ensure new hire clinical associates receive a comprehensive orientation and training to job duties, customer service standards and general performance expectations. Ensure 90‑day/annual clinical competency assessments are conducted and individual development plans are documented as appropriate. Coach clinical staff and providers in adoption of customer service techniques of “managing up”, explaining delays and use of the Health First service scripting in internal and external interactions. Participate in quality and safety meetings, ensuring instruction back to the clinic staff. Perform routine safety audits of the clinic environment.

MEDICAL ASSISTANT CERTIFIED

Perform clinical intake by taking medical histories and vital signs, recording weight/height and verification of patient’s current prescriptions. Prepare patients for examination and explain treatment procedures to patients. Prepare and perform point of care testing and/or specimen collection as directed by provider. Prepare and administer medications, then document validation of medication safety rights. Validate with ordering provider any medication orders that are controlled high risk or when there are questions on the medications ordered prior to administering. Enter orders into computer/electronic medical record for provider signature. Track and communicate to patients the results of labs and diagnostic studies as directed by the provider. Apply proper infection prevention techniques to all self‑care and patient procedures. Clean exam rooms and equipment and ensure that supply inventories are maintained at par levels. Provide customer follow up and education (at the time of visit and/or via phone) to ensure customer’s participation in their care. Provide coverage for front desk operations and future appointment scheduling as part of Health First Medical Group’s commitment to cross‑training efforts.

MINIMUM QUALIFICATIONS

Education: High School diploma or GED equivalent. Certification from one of the following agencies upon hire: Medical Assistant Certification (CCMA) through National Healthcareer Association (NHA); Certified Medical Assistant (AAMA) through the American Association of Medical Assistants; American Medical Technologists (AMT) certification; National Center for Competency Testing (NCCT) certification; Basic Life Support (BLS) through American Heart Association. Work experience: Two (2) years or more in a medical office environment. Specific knowledge and skills: Medical terminology, keyboarding skills, strong customer service skills including knowledge of service recovery techniques, ability to pass colorblind testing for point‑of‑care tests requiring color change. Other qualifications: Demonstrated leadership and organizational skills; driving personal vehicle to other Health First locations within Brevard County.

MENTAL DEMANDS

Requires critical thinking skills, decisive judgment and the ability to work with minimal level of supervision.

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule: Full‑Time Shift Times: 8:00 am – 5:00 pm Paygrade: PG‑TML #J-18808-Ljbffr Health First