Engagement Manager

Job Description

Infosys is seeking an Manager - Client Services for its Retail vertical. The individual will lead all client interactions within the assigned account scope and, in collaboration with the Senior Client Partner and Group Managers, develop and execute the account plan for effective client management. Usually, the Manager - Client Services handles a single account or part of a large account with a P&L of $30MM to $50MM.

About Infosys Retail

Retail is only as strong as its weakest link. You need to be resilient in the face of disruption. Serve shoppers at the moment of truth and curate a bespoke experience. A digital ecosystem aligns demand with supply and delivers an omni-channel experience. Navigate the new normal with Infosys and become more resilient.

Role Description

• Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close

• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client

• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

• Conduct market research and competitor analysis; lead client presentations; and manage estimation, proposal development, and commercial negotiations.

• Partner with the Delivery Manager to proactively resolve people- or infrastructure-related issues impacting project delivery for the client.

• Oversee and balance multiple projects for the client, including engagements delivered across different delivery managers or horizontal competency units.

• Drive adoption and revenue generation from Business Unit-sponsored go-to-market solutions within the assigned account scope.

• Collaborate closely with the Solutions Leader to design tailored solution pitches for target accounts and ensure successful revenue realization and solution delivery.

• Develop and maintain a comprehensive Account Plan outlining key stakeholder relationships, identified opportunities, expected revenues, and potential risks or gaps requiring mitigation.

• Provide pre-sales and proposal support for new business opportunities beyond the assigned account scope.

Required Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience

• Significant business development and project management experience


• Experience in the relevant industry/vertical

• Track record of interacting and building relationships with C-level client contacts

• Hands-on experience with proposal creation and leading proposal presentations

• Strong leadership, interpersonal, communication, and presentation skills

• Wide variety of IT and business consulting engagement experience

• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• Knowledge of industry specific go-to-market solutions

• Good understanding of industry specific business issues and drivers

• Global Delivery Model experience

• Experience managing large multi-location consulting engagement teams

• Track record as an Account Manager in a rapidly growing client relationship

Estimated annual salary range for candidates based in the US will be$128,000 to $250,000.

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.



EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.