Service Manager

## Service ManagerApplylocations: Jurupa Valley, CAtime type: Full timeposted on: Posted 18 Days Agojob requisition id: R-101161**Job Description:**Wastequip WRX is seeking a Service Manager to lead our Jurupa Valley operation. This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance.The Service Manager will lead both shop and mobile service operations, ensure high-quality, timely repairs while driving revenue growth and strong customer relationships.**Salary Range: $120,000 - $135,000 (Based on experience).** **Key Responsibilities:**Leadership & Culture• Lead, coach, and develop service technicians and support staff• Build a high-accountability, performance-driven culture• Create a work environment focused on respect, engagement, and retention• Champion and enforce a safety-first culture **Financial & Business Ownership:**• Own service revenue, labor utilization, and profitability targets• Develop and execute the annual operating plan• Monitor performance and take action to improve results in real time• Drive growth in service sales across existing and new customers **Operational Execution:**• Manage daily service operations including: • Scheduling and workflow management • Technician productivity and efficiency • On-time delivery and turnaround time• Establish and maintain a daily and weekly operating cadence to track performance• Ensure consistent, high-quality execution across shop and field service **Mobile Service & Field Execution:**• Lead mobile service operations, including: • Technician routing and dispatch • Field productivity and utilization • Response time and customer uptime• Improve efficiency of field service delivery and coverage **Parts & Service Integration:**• Partner closely with the parts team to: • Improve fill rate and parts availability • Reduce downtime caused by stockouts • Prioritize critical repairs and customer needs• Actively manage backorders and open work orders to completion **Customer & Commercial Focus:**• Take ownership of customer satisfaction and retention• Build and maintain strong relationships with key customers• Identify opportunities to expand service revenue and cross-sell parts and services• Proactively address customer issues and drive them to resolution **Technical Leadership:**• Support team with technical expertise across: • Heavy-duty truck systems • Welding, electrical, pneumatic, and hydraulic systems• Conduct or oversee equipment inspections and job scoping• Ensure quality standards are met on all repairs **Key Performance Expectations:**Success in this role will be measured by:• Service revenue growth• Labor utilization and technician productivity• Turnaround time and on-time completion• Customer satisfaction and retention• Parts availability and reduced downtime• Team engagement and retention **Qualifications:**• 5+ years of leadership experience in service, maintenance, or heavy-duty equipment• Strong knowledge of heavy-duty trucks, refuse equipment, or similar industry• Proven ability to lead teams and drive operational performance• Experience managing financial results (revenue, cost, profitability)• Experience with ERP systems and Microsoft Excel• Clean driving record and ability to travel as needed **Required Skills:**• leadership and communication skills• Ability to operate in a fast-paced, high-accountability environment• Strong problem-solving and decision-making skills• Customer-first mindset with a focus on results **Language Requirement:**• Must be fluent in English (speaking, reading, and writing)• Bilingual English/Spanish strongly preferred #J-18808-Ljbffr