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On-Site Customer Support Lead: SOPs & Process Optimization

$55k - $65k

Paradigm Senior Services

Paradigm Senior Services is looking for a Customer Support Lead in Miami, FL. This role involves overseeing daily operations of the Customer Support team, ensuring efficient handling of inquiries and optimizing workflows through the development of Standard Operating Procedures. Candidates should have at least 3 years of experience in customer support and operations, proficiency in relevant tools like HubSpot, and strong leadership skills. The position offers a competitive salary between $55,000 and $65,000 depending on experience, along with benefits such as medical, dental, and paid time off. #J-18808-Ljbffr Paradigm Senior Services

Vacancy posted 2 days ago
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