Sr. Engineer, Platform

Journey with us!  Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s  IT- Oper Exc Infrastructure Team has an exciting career opportunity for a full time Sr. Engineer, Platform reporting to the  Manager, Platform Engineering.

The position is onsite and based in Miramar, Florida.

The position is also not eligible for work authorization sponsorship.

Position Summary:

Royal Caribbean Group’s IT Department seeks a highly talented and motivated Senior Platform Engineer to join our fast-pace and innovative Windows Server Technology team.

The core function of the Platform Engineering, Sr role is to provide an infrastructure for supporting many of the business's compute needs along with ancillary tooling and services. Our customers consist of various business and product teams as well as many RCG partners around the globe. The core function of the Platform Engineering team is to provide core infrastructure for a wide array of compute needs along with any supporting tools and services. Sr. Platform Engineers are provided a unique opportunity to work across a broad set of systems and are encouraged to take on cross-functional challenges and projects. This flexibility allows the team to make impact in the areas they are most passionate about while still being able to experience a broad set of disciplines providing value to RCG.

Essential Duties and Responsibilities:

• Maintain RCG’s internal, globally distributed virtual compute environment with a focus on the performance, availability, cybersecurity compliance, and business growth needs of the company.
• Design and maintain our monitoring, reporting and capacity planning functions using RCG’s internal monitoring and data systems.
• Design and maintain a virtualization DR strategy that integrates with RCG’s production strategies and targets.
• Work with hardware vendors in conjunction with RCG’s own infrastructure and capacity teams to deliver a set of compute and storage strategies that align with RCG’s cybersecurity standards and lifecycle management.
• Build effective partnerships with business and product teams along with relevant service owners to provide a first-class compute infrastructure.
• Plan and lead the implementation of complex application and core server system designs.
• Develop and champion efforts to improve processes through automation.
• Defines interdependency with other disciplines and is involved in the testing and

certification processes.

• Lead, direct, and provide technical guidance to team of systems engineers.
• Recommend process, organizational, and system changes to support key team objectives.
• Support, operate, and maintain computer systems and software applications.
• Interpret, refine, and apply methods and procedures in accordance with Software Development Life Cycle (SDLC), Information Technology industry standards and best practices as defined by Royal Caribbean Group. 
• Remain current with industry trends to conceive, prototype and recommend technical approaches for IT systems and solutions that meet business requirements.
• Able to travel as necessary to perform required job duties.
• Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications:

• Expert level knowledge of Hyper-V and VMWare virtualization technology (8+ years of experience).
• 3+ years of experience in hybrid cloud computing environments (Azure/AWS).
• 5+ years of experience managing a Windows Server environment.
• 3+ years working with Cisco UCS server platform.
• 3+ years managing hyperconverged server infrastructure.
• Experience with automation tools simplifying deployments of Windows and VMware resources to on-prem and cloud.

• Strong scripting skills in PowerShell.
• 5+ years of Group Policy and Desired State Configuration authoring experience.

• Experience with automation tools simplifying deployments of Windows and VMware resources to on-prem and cloud.

• 3+ years hands-on experience with Infrastructure-as-Code and configuration management systems including Terraform, PowerShell Desired State Configuration (DSC), Puppet, Ansible, etc.

• Excellent analytical and problem-solving skills.

• Bachelors’ degree or equivalent preferred.
• Strong communication, interpersonal and customer-service skills.

• Must possess and have proven troubleshooting skills and independently manage projects and issues.
• Candidate should be detail oriented, organized, and the ability to multi-task.
• Ability to demonstrate supportive relationships with peers, clients, partners, and IT leadership.
• Must have the ability to remain professional and navigate high pressure situations.
• Ability to retain and protect confidential material.

Experience with the following a plus:

• Designing, building, and managing Ai models and infrastructure.
• Relevant VMware, Windows Server, and cybersecurity certifications are a plus. (Administering Windows Server AZ-802 preferred)
• Ensuring compliance with cybersecurity standards in server technology and Active Directory such as CIS, NIST, etc.
• Managing enterprise Hyper-V or other hypervisors in a stretch cluster.
• Azure Arc hybrid and multi-cloud management.
• Linux distribution systems.
• Programming in Python, PowerCLI, Go, Ruby, PowerShell, BASH.
• Understanding of multi-tiered web service architecture and SaaS model.
• Maintaining systems in a load-balanced environment.
• Enterprise system monitoring tools such as AppDynamics, Splunk, etc.
• Managing server systems in travel/leisure industry.

Financial Responsibilities

• Solid understanding of accounting rules for expense and capital activities.
• Solid understanding of IT estimation activities. May lead large/complex estimation activities.
• Meets expectations in meeting deadline within budget, schedule and appropriate quality
• Accountable for financial implications and cost of systems and services.
• Responsible for defining optimization opportunities to manage expenses.
• Create build of materials (BOMs) and review vendor quotes for services/material.

Key Traits About You

• A team player motivated to achieve and drive business value.
• Can influence and lead a team of talented system engineers.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and successfully manage unexpected change in direction.
• Teachable and embracing of best practices and feedback as a means of continuous improvement.
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges.

Physical Demands:

Eventual light duty equipment lifting and carrying, standing for extended periods of time during inspections, driving between sites, pulling/pushing light duty equipment.

Work Environment:

Position is hybrid based in Miramar, FL. Up to 70% international travel required.

Agency and Third-Party Submissions:  Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.