Webex Contact Center Engineer

Webex Contact Center Engineer

Primary Location : Louisville, Kentucky

V-Soft Consulting is currently hiring for a Webex Contact Center Engineer for our premier client Louisville, Kentucky.

Education and Experience "

• Experience with Webex Contact Center Flow Designer
• Experience supporting enterprise voice platforms or cloud contact centers
• Experience with PSTN, SIP, and voice routing concepts
• Experience with Webex Contact Center administration

Knowledge and Skills:

• Call flows / IVR design
• Queues and routing strategies
• Strong troubleshooting skills across voice and contact center environments
• Hands-on experience with number porting lifecycle (LOA, validation, carrier coordination)

WHAT YOU'LL DO:

Job Responsibilities:

• Support number porting activities, including LOA submission, validation, and coordination with carriers
• Maintain phone number inventory and assignment processes (DIDs)
• Administer and support Webex Contact Center (WxCC) configuration and operations
• Build and maintain call flows and IVR logic using Flow Designer
• Configure and manage:
• Entry Points
• Queues
• Routing Strategies
• Familiarity with skill-based routing and queue optimization
• Exposure to contact center migrations or platform modernization efforts

Interested?


Qualified candidates should send their resumes to View email address on click.appcast.io


V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.


As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.


V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


For more information or to view all our open jobs, please visit or call View phone number on click.appcast.io.



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