OST Technician I - Days (Operations, Security, and Technology Technician - Level 1)

Job Description

Job Description

Novva Data Centers is a cutting-edge provider of secure, scalable, and sustainable colocation and infrastructure solutions. Our mission is to deliver world-class data center services with innovation, transparency, and customer focus at our core.

We are hiring an entry-level OST Technician I to support daily operations at our state-of-the-art data center. This position is ideal for candidates interested in launching a career in IT, facilities operations, or data center security. Working closely with experienced technicians, you'll help monitor systems, support basic security protocols, and deliver exceptional service to internal and external customers.

Schedule: 12hr shifts, 6am - 6pm, Weekdays and rotating weekends

Key Responsibilities

• Operations Support
• Perform scheduled facility walkthroughs and visual inspections of equipment.
• Support routine monitoring tasks using software tools under supervision
• Assist with inventory checks and equipment staging
• Log activities and hand off issues to more experienced team members when needed

Security & Access Control

• Verify visitor credentials and issue badges per policy
• Escort vendors or guests when directed by senior staff
• Conduct basic physical checks (doors, gates) and report anomalies
• Monitor access control dashboards and notify leads of alerts

Customer Service & Facility Support

• Greet clients and vendors professionally; escalate service needs to appropriate staff.
• Assist with deliveries, package checks, and stock organization
• Help maintain the cleanliness and readiness of shared areas and workspaces

Qualifications

Education: High School Diploma or GED

Preferred: Some technical coursework or hands-on experience in IT, security, or facility operation

Behavioral Traits

• Reliable and punctual
• Attentive to detail and procedures
• Eager to learn and take direction
• Calm under pressure, especially during incidents
• Respectful and professional with clients and teammates

Certifications

No certifications required to start; willingness to pursue entry-level certifications is a plus; ability to earn DCCA certification within first 3 months

Experience & Skills

• No direct experience required, but previous work in customer service, security, facilities, or IT support is a plus
• Basic computer literacy (email, MS Office, or equivalent)
• Willingness to learn systems like access control, CCTV, and monitoring tools
• Ability to follow written instructions and standard operating procedures
• Able to lift up to 50 lbs and work on your feet during shift
  

Why Start Your Career with Novva?

• Entry-level opportunity with growth potential into advanced roles
• On-the-job training and support to build technical and operational skills
• Great company culture focused on teamwork, innovation, and personal development
• Industry-leading benefits, including healthcare, 401(k), and paid time off