Service Technician

Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Technician to join our security business unit.

Primary Responsibilities:

• Perform upgrades and additions to security/life safety related systems in order to increase functionality
• Evaluate, diagnose, troubleshoot and perform repairs as necessary
• Install, maintain, or repair security/life safety related systems, devices, or related equipment, following blueprints of electrical layouts and building plans
• All work is performed to RFI standards and quality techniques are practiced
• Adhere to procedures and standards in system design for quality installations
• Maintain accurate project information with in RFI shared files and system
• Ability to solve practical problems and carry out responsibilities without supervision
• Capacity to organize workload for effective implementation
• Be knowledgeable of current industry standards and emerging technologies
• Ability to plan and carryout efficient installation, programming, testing procedures
• Ability to perform system upgrades and system cut overs on large-scale systems (enterprise systems)
• Ability to assist Sales and Engineering in making sound decisions with project design and implementation necessary for accurate proposal bids
• Ability to train others on troubleshooting methods
• Ability to lead a crew and organize workload to see projects to completion on time and within budget
• Maintain professional licensing and certifications as required by manufacturers, State and Local jurisdictions
• Other duties deemed necessary

Customer Service & Communications Skills:

• Work with personnel on system startup to ensure complete system compliance
• Must have excellent written and verbal communication skills in providing customers and Project Managers with detailed progress updates, delays/ impacts, safety concerns, and any other information that will aid in achieving a successful project outcome
• Work proactively and in a positive manner with all co-workers
• Communicate effectively and in a timely manner to resolve RFI, Client, or other inquiries and/or requests
• Maintain communications with customers and sales executives to resolve customer issues
• Ability to write simple correspondence and present information in one-on-one and small group situations

Safety & Accountability:

• Adherence to all RFI Safety Policies; Work at required heights utilizing ladders, scaffolding, lifts, or other
• Consistently keeps work area clean and free of potential hazards
• Work in confined spaces as necessary
• Works with Project Manager to oversee the installation of multiple crews to ensure jobs are on track and within the project estimate and scope
• Ability to complete work and solve problems in a timely manner
• Work with Project Manager to ensure complete closeout and turnover of jobs to the client and service department
• Work with Project Manager to ensure all jobs are maintaining budgets and timelines throughout all phases of project
• Provide reports to management
• Adhere to procedures and standards in system design for quality installations

Basic Qualifications:

• High school education, or equivalent, or 2-year associate degree in electronics required
• 5 years minimum experience with security/life safety related system installations
• Proper hand and power tool operations and safety. Strong computer skills
• Valid driver's license, clean driving record, and insurance
• Effective written and oral communication skills.

Preferred Qualifications:

• Military training / experience a plus. Must be available for on call and after hours' service response, occasional travel and overtime. Have acquired multiple certifications for one or more of the following fields - Access Control, CCTV, Alarm, Fire, and Networking or Intrusion systems.

Compensation varies based on experience and ranges from $25-$30/hr

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.