Technical Customer Service Representative

AGCO

Technical Customer Service Technician

Sparex (a division of AGCO) is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH. The Technical Customer Service Rep will be responsible for working with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The Technical Customer Service Rep will also work on part returns from dealers and provide technical oversight on inbound products.

Your Impact:

Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories.
Review and authorize dealer return requests
Interface with dealers and freight carriers on shipping damage issues.
Work with suppliers on technical product defect issues
Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
Provide guidance to the marketing team specific to technical aspects of agricultural parts
Work with the product manager and sales manager on new product ideas based on interactions with dealers.

Your Experience and Qualifications:

A minimum of 3 years of Customer support or Technical Customer Service experience.
High School diploma required
Proficient in using Microsoft Excel
Exposure to agricultural, automotive or OE industries
Experience at an agricultural dealership a plus

Your Benefits:

Health care and wellness plans
Dental and vision plans
Flexible and virtual work options (where available)
401(k) Savings Plan with company match
Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
Paid holidays and paid time off
Health savings and flexible spending accounts
Reimbursement for continuing education
Life insurance and other supplemental insurance plans

Your Workplace:

You will work with your wonderful Sparex (a division of AGCO) colleagues in the Onsite model from USA Aurora. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives. Join us as we bring agriculture into the future and apply now!

Apply

Vacancy posted 1 day ago

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