Client Service Associate

Overview We are a boutique wealth advisory practice seeking a detail-oriented individual to join our growing practice. We are now building the team infrastructure to support the next phase of growth. The Client Service Associate is a foundational hire in that buildout — a role that will have an immediate and visible impact on the client experience and the day-to-day efficiency of the advisory team. Why This Role Exists Our clients are accustomed to an exceptional standard of service. As the practice grows, we need a dedicated professional to ensure that standards are maintained for every client, every time. This role is crucial to the operational backbone of the client experience — the part of the team that makes sure nothing falls through the cracks and every interaction with our practice is seamless. Core Shared Responsibilities Account Operations & Custodian Coordination Prepare and process new account opening paperwork and account transfer documentation (ACAT and non-ACAT) Submit and track account maintenance requests with the custodian (Schwab or Fidelity) Coordinate asset transfer timelines and proactively communicate status updates to clients and advisors Process address changes, beneficiary updates, distribution requests, and other routine account service items Monitor and follow up on pending items with custodian service teams to ensure timely resolution Meeting Support & Preparation Pull and organize account statements, performance reports, and portfolio summaries in advance of all client meetings Assemble meeting preparation packets for the advisory team including account snapshots and outstanding action items Coordinate logistics for all client meetings including scheduling, confirmations, and technology setup Maintain the team’s meeting calendar and proactively flag scheduling conflicts or gaps in the annual review cycle What We’re Looking For Required Qualifications 1–3 years of experience in a financial services, wealth management, or client services environment Exceptional organizational skills and the ability to manage multiple open items simultaneously without losing track of details Strong written and verbal communication skills; professional and polished in all client interactions Proficiency with Microsoft Office Suite (Outlook, Word, Excel); comfort learning new software and AI platforms quickly Demonstrated ability to handle confidential client information with absolute discretion Preferred Qualifications Prior experience at an RIA, broker-dealer, bank trust department, or financial planning firm Familiarity with Schwab Advisor Services or Fidelity Institutional Experience with a wealth management CRM (Salesforce FSC or A360) Series 65 license or willingness to pursue licensure (firm support provided) Exposure to new account paperwork, ACAT transfers, or account maintenance workflows Personal Attributes Process-oriented and thorough — no items fall through the cracks Proactive rather than reactive — anticipate what the team needs before being asked Calm and composed under pressure; manage competing priorities without becoming overwhelmed Genuine service orientation — take pride in making every client interaction feel exceptional Team-first mentality; understand that your work directly enables the advisors to serve clients at the highest level Discretion is non-negotiable; understand the sensitivity of high-net-worth client relationships Benefits Base salary starting $45,000 with potential to increase to $60,000 within the first year (commensurate with performance and potential based on trajectory below) Performance bonus: discretionary annual bonus based on individual and practice performance Review cycle: quarterly reviews during the first year; annual compensation review with merit increases tied to performance and expanded scope thereafter Health benefits: employer-sponsored medical, dental, and vision coverage Retirement: 401(k) Professional development: support for Series 65 licensing and continuing education as applicable Time off: generous PTO policy Phase Focus Timeline Phase 1 – Onboarding: Learn the practice, clients, systems, and workflows. Assume full ownership of account operations (Months 1–3). Phase 2 – Understanding of Business Practices: Independent management of specific aspects of CSA responsibilities. Able to work independently and cover during teammates out of office time (Months 4–6). Phase 3 – Full Ownership: Independent management of all CSA responsibilities. Begin cross‑training in planning support and client meeting preparation (Months 7–12). Phase 4 – Senior CSA / Ops: Elevated scope, title, and compensation. Potential path to Operations Manager or planning-track roles for motivated candidates. (Year 2+). #J-18808-Ljbffr Confidential