Administrative Assistant - Hybrid

Penalty Support Specialist (AZDOR - Taxpayer Services) Phoenix, AZ (Hybrid; 10% onsite at 1600 W. Monroe, Phoenix, AZ 85007) Contract Length: 1 year from projected start date Pay Rate: $18/hr on W2 (all inclusive), overtime available Work Hours: Monday to Friday, 8 am - 5 pm (40 hours/week) Onsite Requirement: Must be onsite as needed to process mail Candidate Requirement: Local candidates only; must be available for in-person interview and able to start within 2 weeks of offer Primary Responsibilities - Process incoming AZ tax forms (Forms 285 and 290), review for accuracy and completeness

• Prepare and process Power of Attorney (POA) and Penalty Abatement forms for data entry
• Organize and securely store paper, email, and fax records of forms and actions taken
• Research and resolve POA and prescreening issues or questions
• Serve as point-of-contact for taxpayer inquiries related to Forms 285 and 290
• Provide basic (tier 1) customer service to taxpayers regarding form completion
• Escalate complex or intermediate taxpayer inquiries to senior team members
• Process mail onsite as assigned
• Perform other administrative duties as assigned

• Knowledge of basic office equipment
• 10-key experience (preferred)
• Ability to handle confidential information securely

• Must specify current location on resume (local only)
• Must be able to attend in-person interview within 1 week of posting close date SR International