Member Service Representative

Benefits Company parties Employee discounts Opportunity for advancement Paid time off Training & development Flexible schedule Wellness resources Free uniforms Essential Duties & Responsibilities Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism. Anticipate member’s/guest’s needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries. Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift. Ability to answer questions regarding business procedures and policies accurately in a customer-friendly manner. Backup Duties Conduct the Planet Fitness group fitness program View email address on click.appcast.io and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area. Gain new and current members to join fitness classes. Enforce a safe workout environment for members at all times. Minimum Skills Superior customer service skills, preferably 6-12 months of face-to-face customer service experience. Must be punctual and dependable with a solid work ethic. Basic computer proficiency and ability to manage multiple responsibilities. Minimum Qualifications Must be 18 years of age or older. Ability to pass a background check. Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed. Physical Demands of the MSR/Backup Fitness Instructor Continual standing and walking throughout the club to accomplish tasks during shift. Must be able to lift up to 50 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Some bending, twisting, and reaching are required to accomplish tasks. Compensation $10.00 per hour Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr