Client Program Manager

Position Overview The Program Manager will lead the successful implementation and management of Community Storehouse’s programs, aimed at providing essential resources such as food, educational support, clothing and household necessities to low-income families in Tarrant and Denton Counties. This role included direct supervision of a staff member, volunteer leadership, program leadership, data management and community engagement.It also involves coordinating volunteers, tracking program metrics, and ensuring efficient delivery of services across all programs. The Program Manager will work closely with staff, volunteers, and community partners to uphold the mission of Community Storehouse, contributing to the organization's positive impact on the community. Key Responsibilities Program Management: Assist in the planning, coordinating, and executing ongoing programs, including education initiatives, clothing assistance, food distribution, and seasonal projects (e.g., vaccine clinics, haircuts and holiday assistance). Staff Supervision: Provide leadership, coaching, scheduling, performance management, and development for one direct-report staff member. Volunteer Coordination: Train and manage front office volunteers to support various programs throughout the organization. Ensure effective communication and scheduling for volunteer participation. Client Services: Oversee intake procedures, manage client files, and ensure the accurate tracking of service delivery to families and individuals in need. Community Outreach: Build and maintain strong relationships with community partners, local businesses, schools, and other nonprofit organizations to strengthen program impact. Data Management: Collect, maintain, and report program data to track participation, outcomes, and effectiveness. Assist in preparing reports for donors and grants, as needed. Administrative Duties: Handle program-related communication (phone, email, etc.) and assist with general office tasks as needed. Qualifications Bachelor’s degree in Social Work, Nonprofit Management, or a related field preferred (or equivalent work experience). 2+ years of experience working in a nonprofit or community-based organization. Demonstrated supervisory experience managing staff and volunteers required. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Experience working with diverse populations and managing volunteers. Proficiency in Microsoft Office Suite. Familiarity with databases and online website platforms is required. Ability to work independently and collaboratively. Passion for Community Storehouse’s mission and a commitment to serving low-income families. Work Environment Ability to work in a fast-paced, dynamic nonprofit environment. Some evening and weekend availability will be required based on program needs. Be able to lift 25+ pounds. Sitting or standing for long periods. #J-18808-Ljbffr Christian Community Storehouse, Inc