IT Technician 2 - Northern Area Extension (Reno, NV)

University of Nevada, Reno

The University of Nevada, Reno Extension is seeking a customer-focused and technically skilled IT Technician 2 to provide frontline technology support for Extension faculty and staff across Northern Nevada.

In this role, you will help ensure employees have the technology and support they need to successfully deliver educational programs, research, and community outreach throughout the state. From troubleshooting computer and software issues to deploying new equipment and supporting classroom technology, you'll play an important role in keeping Extension operations running smoothly.

This is an excellent opportunity for someone who enjoys solving problems, helping others, and working in a collaborative environment where no two days are exactly the same.

Reporting to the IT Administrator, the IT Technician 2 provides technical support and technology services to Extension faculty and staff. The position assists users with hardware, software, workstation, peripheral, printer, and connectivity issues; deploys and maintains technology equipment; supports meeting and classroom technology; maintains inventory and asset records; and participates in technology projects and operational initiatives. The role requires strong customer service skills, technical troubleshooting abilities, and the ability to communicate effectively with users of varying technical backgrounds.

Key Responsibilities

• Provide technical support for computer hardware, software, printers, peripherals, and workstation connectivity issues.
• Configure, deploy, maintain, and troubleshoot computers and technology equipment used throughout Extension.
• Support classroom, conference room, and meeting technology to ensure a positive user experience.
• Maintain technology inventory records, asset tracking systems, and service documentation.
• Participate in technology projects, equipment upgrades, software implementations, and operational initiatives.

Essential Qualifications

• Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR
• One year of relevant experience as an IT Technician I in Nevada State service; OR
• An equivalent combination of education and experience as described above.

A valid Class "C" driver's license or higher operator's license within 30 days of appointment.

This position requires candidates to complete a fingerprinting/background check.

Preferred Qualifications

• Candidates with following experience are encouraged to apply:
• Experience providing desktop or help desk support in a professional environment
• Experience supporting Microsoft Office 365 and Windows-based workstations
• Experience deploying and configuring computers, printers, and peripheral devices
• Experience maintaining technology inventory and asset tracking systems
• Strong customer service and end-user support skills
• Experience supporting classroom, training, or conference room technology
• Ability to explain technical concepts to individuals with varying levels of technical expertise

Schedule and Travel

This is a full-time, 40-hour-per-week position with a typical work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m., this is subject to change based on operational needs.

Travel between Extension offices and program locations may be required to install, maintain, or troubleshoot technology equipment. University vehicles may be available for business travel upon completion of required driver authorization and training requirements. Employees who use a personal vehicle for approved business travel may be eligible for mileage reimbursement in accordance with University and State policies.

Compensation Grade

Grade 28 (Entry, Step 01 $23.49/hr)

In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. To view the classified compensation schedules, please visit Classified Compensation . Select Salary Schedules, Employee/Employer pay (PP01 CBA Units C and L) for 2026

For more information, visit the Classified Salary Calculator

The Perks of PERS

Classified Employees are enrolled in The Public Employees' Retirement System of Nevada (PERS) upon hire. The PERS retirement plan is beyond compare. Please visit the Benefit Estimator Retirement Calculator for more information.

Perks of Working at UNR

• Health insurance options including dental and vision - Health Insurance
• Life insurance, long-term disability, generous annual and sick leave - Classified Benefits
• E. L. Wiegand Fitness Center offers an annual or semester membership and family membership options.
• Reno is proud to be a University town! Many local businesses offer discounts to WolfCard holders
• Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.
• Staff Employees' Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. SEC

Grant-in-aid for Classified Employees

The University encourages employees to pursue training and educational opportunities available to them through the Nevada System of Higher Education institutions. Tuition is paid in full when Classified employees enroll in a course that can apply toward the completion of a degree or is job-related. Classified Staff Grant-In-Aid Benefit

Classified Employee Family Opportunity Program

The University offers this program for spouses, domestic partners, and dependents of Classified employees (working at least 50%). The Classified Employee Family Opportunity Program may be used for undergraduate and graduate state-supported courses. Classified Employee Family Opportunity Program

About Extension

University of Nevada, Reno Extension delivers practical, research-based education that helps individuals, families, businesses, and communities thrive. Extension serves all 17 Nevada counties through programs in agriculture, youth development, natural resources, health and nutrition, community development, horticulture, and more.

Our employees work closely with communities throughout Nevada to provide educational opportunities, strengthen local programs, and address emerging needs through innovation, collaboration, and service.

Why Join Us?

At University of Nevada, Reno Extension, you'll be part of a mission-driven organization dedicated to serving communities across Nevada. We offer the opportunity to work with a supportive team, contribute to impactful educational programs, and help deliver technology solutions that support Extension's statewide outreach and service mission.