IT Technician 5 Office of Information Technology

University of Nevada, Reno

The University of Nevada, Reno is recruiting for an IT Technician 5 within the Office of Information Technology (OIT) - User Services. This position works as a member of the Endpoint Services team and supports the deployment, configuration, management, troubleshooting, security, and lifecycle of endpoint devices across the University's central campus and offsite locations.

The position supports institutionally managed desktops, laptops, tablets, smartphones, printers, and related peripherals. Responsibilities include diagnosing and resolving hardware, software, operating system, connectivity, authentication, and peripheral issues, as well as installing, configuring, and troubleshooting enterprise, academic, research, and specialized applications.

The technician will use enterprise endpoint management, remote monitoring and management (RMM), and remote support tools to provision, configure, monitor, maintain, secure, and troubleshoot devices. Duties may include operating system and application deployment, patching, software distribution, inventory and compliance activities, reporting, and automation using tools such as PowerShell.

The position primarily supports Windows and macOS environments and may also provide support for Linux and other specialized computing environments.

Additional responsibilities include evaluating equipment and upgrades; performing equipment relocations, replacements, and modifications; coordinating endpoint deployments with department personnel; performing data transfers in accordance with University and OIT security requirements; maintaining accurate technical and service documentation; and supporting device inventory, lifecycle, and secure surplus processes.

As an advanced technical support position, the IT Technician 5 is expected to independently troubleshoot complex endpoint issues, identify and document root causes, develop repeatable solutions, improve technical processes where appropriate, communicate effectively with technical and non-technical customers, and collaborate with other OIT teams when resolution requires additional expertise.

Essential Qualifications

• Graduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR
• One (1) year of relevant experience as an IT Technician 4 in Nevada State service; OR
• An equivalent combination of education and experience as described above.

A valid Class "C" Nevada driver's license or higher operator's license is required at the time of appointment and as a condition of continuing employment

Preferred Qualifications

Candidates with the following experience are encouraged to apply:

• Supporting and administering endpoint devices in large or complex enterprise environments, including Windows, macOS, and preferably Linux.
• Managing endpoint platforms and systems, including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM/SCCM), Jamf Pro, Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
• Deploying and managing operating systems, applications, printers, and hardware and software inventories.
• Implementing endpoint security, compliance, and device management practices.
• Using PowerShell or other scripting and automation technologies.
• Performing advanced technical troubleshooting and resolving complex hardware and software issues.
• Developing and maintaining technical documentation, procedures, and standardized solutions.
• Communicating effectively with technical and non-technical customers and collaborating with IT teams and departments.