Senior Account Representative (Account Management)

Senior Account Representative

At ACE Thermal Systems, we design, engineer, manufacture, and support high-performance environmental control systems (ECS) and components for extreme temperature and operating conditions and reliable everyday use. As your single source, dedicated supplier for bleed air systems, air conditioning systems, cabin pressure control systems, components, and more, the ACE team acts as a key extension of your team, providing intelligent innovation and proven design methodologies to deliver safe, reliable, air control technologies and systems for aircraft.

Our mission is to be the trusted source of mission critical products and services for Aerospace and Defense customers. We do this by exceeding customer expectations through innovative products and processes. We are committed to fostering a dynamic, collaborative environment that encourages professional growth and innovation.

Position Summary:

The Senior Account Representative is an important member of the Customer Relations team. In this role you'll be the first line of communication with ACE's high-level aerospace business customers. You'll provide proactive support to our clients for incoming orders, through the production cycle while working with operations, quality, and other key departments, to handle requests, order production challenges, and resolve customer concerns.

The main responsibility of the Senior Account Representative is to manage key customer accounts. This includes building strong relationships with customer contacts, maintaining proper documentation, entering accurate data in company database systems, troubleshooting customer service issues, and responding to customer concerns. As the Senior Account Representative, you'll also coach and guide other account reps on the team. Additional responsibilities include:

• Maintain strong relationships and manage customer expectations related to production and operational indicators.
• Develop and maintain long-term order forecasts for all assigned customer accounts.
• Coach and guide team members and serve as a point of escalation for less experienced team members.
• Troubleshoot customer service issues and address challenges with internal departments, to completion.
• Enter orders into ERP and maintain customer records in Salesforce.
• Lead daily and weekly reports for the Customer Support team.
• Be a key assistant to the department manager for collecting, maintaining, and reporting department metrics.
• Lead special projects as required.
• Provide coverage for team members when needed.

Required Qualifications:

• High School Diploma or General Education Degree (GED) required. Bachelor's degree preferred.
• 4 years minimum of related account management, customer support, materials, or contracts experience. Experience supporting B2B customers, in a manufacturing environment, is preferred.
• Must be able to travel both domestically and internationally up to 10%.
• Experience in aviation highly preferred.
• Able to work on-site in our Seminole, OK facility is required.

Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) plan with company match; paid time off (including vacation and company holidays); life and disability insurance; and an employee assistance program. Employees may also be eligible for professional development support, and wellness initiatives. Benefits eligibility and offerings may vary based on position, location, and length of employment.

EEO Summary:

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws.

We are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact us.