Child Support Call Center Agent

Child Support Call Center AgentThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.The Call center agent will handle inquiries for Michigan Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.Answers questions on various issues such as child support payments history and account histories.Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.Gathers information, research/resolves inquiries, and appropriately documents customer calls.Ability to read and interpret documents on file.Understand and retain a large amount of information.Associates should have the skills to answer and respond professionally to escalate calls, should they arise.Communicate appropriate options for resolution promptlyReview the customer needs and inform customers of services and resources available to them.High School diploma or GEDBackground and Fingerprinting2 years of high-volume call center1 year experience in payments with data entryComputer system knowledge.Knowledge/experience with word, excel, file directories, SharePoint and outlook.Typing WPM 30Experience working with dual monitors.Competitive hourly payBenefits from day one (medical, dental, vision) for eligible rolesPaid time off and holidaysPaid trainingCareer growth and advancement opportunitiesSupportive and inclusive work environmentPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $18.00 Conduent