Account Support Representative

$24 per hour

Hytec Solutions Corporation

About the job Account Support Representative

Pay for this position will be $24/ hr + $500-$1000 per month bonus based on department sales goals

The Account Support Representative (ASR) will provide support to the customer and ensure that Hytec's overall commitment to quality and reliable service is being maintained. The ASR will function as the primary representative to receive incoming calls from customers to handle their day to day needs. The ASR will contact customers to inform them of any issues with current orders when specified in work-flow processes.

Responsibilities

Works to provide answers to daily questions from customers
Provide responses back to customer's emails within the hour
Call customers in a timely manner regarding their account
Provide Customer Support on the Live Chat and answer the chat within 30 seconds
Complete CRM's on a daily basis
Research items on the No stock report and contact customer within the hour
Research items on the Canceled Report and contact customer before cut-off time
Research items on the Failed Part Search Report
Build a rapport with Customers
Ensure we have the most updated information on file for their customer
Make routine calls and promotional mailings to customers to build the business partnership between Hytec and customer.
Remain advised of competition activity and industry events
Work along with sales reps to better assist customers.

Travel Requirements / Special Duties

Travel requirements will be based on various requirements of the department. The ASR may be required to travel on at least one customer visits per year and may be required to attend trade shows.

Job Requirements

Previous customer service experience
High School Diploma or GED
Highly organized individual
Ability to work in a team environment
Outgoing and Friendly Personality
High level of organization
Ability to meet sales goals
Travel for at least one customer visit per year
Attend trade shows
Ability to work with CRM's

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Vacancy posted 16 hours ago

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