Veterinary Receptionist (Care Coordinator) - Arkansas Veterinary Emergency & Specialists

Position Overview Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. In the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Arkansas Veterinary Emergency & Specialists in Little Rock, Arkansas is the leading provider of specialty & emergency veterinary services in Arkansas. We welcome all qualified candidates looking to promote the advancement of our services, provide superior clinical care, customer service and be a positive contribution to our culture in service to our clients. We are looking for a bright, motivated, energetic, upbeat experienced care coordinator to join our growing practice. To become part of our staff you must be diligent, professional, knowledgeable, and compassionate. Contribution to a team environment with the goal to provide the best quality of life for the patient and the best client experience is key to success. This position is for NIGHT SHIFT and WEEKENDS only. Key Responsibilities We offer shift differentials for overnights and weekends. Coordinate the flow of pets and owners in the lobby; communicate with owners about wait times, scheduling glitches, and other problems. Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately. Organize and process all payment plans, billing statements, and collections. Perform cashiering duties; process refunds, returns and credits as needed. Responds to inquiries about the range of services the practice provides and the species it treats. Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports. Receive and distribute incoming mail; and process outgoing mail. Coordinate and schedule appointments; provide clients with any special instructions; call clients whose pets have medications to be picked up, or updates on current invoice amounts or deposits needed. Respond to client emails; type and edit various correspondence, and process faxes. Able to learn basic veterinary medicine terminology. Become familiar with common emergencies and be able to confidently discuss with clients. Use Windows based computer systems, word processing, email, web search and other skills needed to effectively perform job responsibilities. Qualifications (Required) High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience Veterinary or medical reception experience Preferred Skills (Nice to Have) 2 years of veterinary experience Schedule 12-hour shifts either Friday, Saturday & Sunday or Friday, Saturday & Monday Night shift, Holidays, Overtime Part-time or PRN candidates will be considered What We Offer Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support - including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle - a relief fund for team members facing personal hardship Local hospital culture backed by national resources Pay Range

$16 - $18.50 USD

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