Customer Relations Representative
$18.5 per hourManpower
Customer Relations Representative
Our client, a leading organization in the service industry, is seeking a Customer Relations Representative to join their team. As a Customer Relations Representative, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a compassionate approach, which will align successfully in the organization.
Job Title: Customer Relations Representative
Location: Claysburg, PA
Pay Range: $18.50
Shift: 7:30 am to 3:30 pm, 7 days a week, 2 days in a row off every week, and every other weekend off unless you prefer the weekend.
What's the Job?
- Provide excellent customer service through various communication channels, including phone and digital touchpoints.
- Serve as the first line of support for routine customer inquiries and escalate complex issues appropriately.
- Assist customers with troubleshooting technical app and program issues related to mobile apps, online ordering, and loyalty programs.
- Help resolve payment system concerns, including transactions and preauthorization issues, at the store level.
- Document customer interactions accurately within the ticketing system and route inquiries to the appropriate departments.
What's Needed?
- Minimum of 2 years of customer service experience.
- Help Desk or Call Center experience preferred.
- Strong listening skills, empathy, and the ability to think creatively to resolve issues.
- Proficiency with various software and computer systems.
- High School diploma or GED required.
What's in it for me?
- Work in a dynamic environment supporting a reputable organization.
- Enjoy a consistent schedule with two days off in a row and every other weekend off or every weekend if preferred.
- Receive comprehensive virtual training via Teams to ensure your success.
- Be part of a team that values diversity, inclusion, and professional growth.
- Earn a competitive hourly rate of $18.50/hour.
Vacancy posted 3 days ago
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