Air Export Specialist

Air Export Clerk

What we're looking for…

Compass Forwarding is currently looking for an experienced Air Export Clerk. The ideal candidate has at least 1-3 years' experience in the freight forwarding industry.

The Air Export Clerk will be responsible for ensuring the proper and timely movement of shipments as well as client satisfaction. The Air Export Clerk is responsible for processing export shipments while coordinating with the internal customer service group and providing timely updates to external customer. He/she will be responsible for achieving high accuracy through our forwarding systems to ensure high productivity and operational excellence.

What makes us different:

We like intelligent people and our philosophy is that rote data entry is a waste of resources. As a paperless and highly digitized office, we will train you on our internal systems which can be customized in order to automate many processes allowing for you to spend your time providing unparalleled customer service and creative logistics solutions.

About Compass:
Compass Forwarding is a full-service international transportation and logistics company, specializing in customized logistics solutions. For over 60 years, we have been providing our customers with the most efficient and cost-effective services available. With headquarters located in New York, as well as regional branches throughout Asia, the Middle East, South America, and Europe; Compass strives to provide unparalleled customer service by land, sea, or air.

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

• Individual Health Insurance Coverage (Medical, Vision, and Dental)
• Vacation, Personal and Floating Days
• Bi-Annual performance review with opportunities for a salary adjustment and/or bonus (contingent upon company financials and on-the-job performances)
• Commission on any internal sales
• After 1 full year of employment: 401K Plan

Company Culture

Compass Forwarding is a third-generation family owned company. We value teamwork and dedication above all and aim to provide all employees with opportunities for growth within the organization. We are proud of the fact that our average employee has been with us for over 20 years, and as we grow, we are looking for strong people to join our team.

About the Position

Duties and responsibilities include the following (other duties may be assigned):

• Preparation of air waybills in a timely manner to meet gateway and airline cutoffs.
• Ensuring the timely quotation of all client RFQs
• Proper Handling of priority shipments including Expedited, AOG, Hazardous, and bio/pharma
• Preparation of all Necessary Export Documents including AES filing
• Coordination with warehouse and gateways around the country
• Coordination and pre-advises to destination offices / agents.
• Communication with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt, report any discrepancies to avoid mis-handling of goods.
• Assists the day-to-day operations of the export department to ensure that customer requirements are met and that all clients receive thorough timely communication.
• Ensure timely billing of files
• Trace shipment through transit points up to final destination and advice customer service as needed with timely updates.
• Other duties as assigned by management.
• Set up reporting to monitor key accounts activity/shipments on a daily basis
• Oversee special projects as needed
• Coordinate communication between all parties to ensure customer requirements are met.
• Meet or exceed standards set by the Compass Quality Compliance team and your manager.

Work Schedule

New York Office M-F 8:00 am – 5:00 pm EST

Qualifications

This is an operation position, as such it requires exceptional interpersonal, analytical, problem-solving, and communication (verbal and written) skills. Additional skills include:

• Previous experience working in air export for a freight forwarder
• Knowledge of Cargowise, certification a plus
• IATA certification
• Hazmat training
• Strong organizational skills
• Exceptional interpersonal skills, able to communicate and comprehend to obtain positive results
• Computer skills
  • Word, Office, Excel, Powerpoint
  • Prior experience with Cargowise a huge plus.
• Phenomenal customer service skills and an aggressive, self starting, positive 'can do' attitude.

Education & Experience

Associate's degree preferred and or related experience.

Related air export/international experience.