ServiceNow -ServiceNow Enterprise Service Mgmt (ESM) - Manager - Tech Cons - Open Location

Job Overview Location: Anywhere in Country. As a ServiceNow Consulting Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, and grow your consulting and leadership skills. Key Responsibilities Lead workstream delivery and ensure effective management of processes and solutions. Track deliverable completion and project status, ensuring alignment with performance objectives. Actively participate in client working sessions, leading workstreams from planning through execution and closure. Skills & Attributes for Success Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery, including design, configuration/development, testing and deployment phases. Manage and mentor a multi‑disciplinary team of 5-10+ resources, including offshore consultants, developers, and testers. Build and foster client relationships and demonstrate the value of EY services. Apply excellent business acumen to make fact‑based decisions and resolve conflicts. Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation. Demonstrate knowledge of ServiceNow’s latest AI‑enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they improve employee self‑service, HR case resolution, onboarding, and lifecycle event delivery. Shape AI‑enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language. Advise clients on responsible AI adoption in HRSD, covering governance, data and knowledge readiness, security/privacy, workflow design, human‑in‑the‑loop controls, adoption strategy, and value measurement. Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps. Lead client process and design sessions and facilitate requirements workshops with functional and business process subject matter resources. Support delivery in waterfall and agile models, including planning, status reporting, budgets, and risk/issue logs. Support pre‑sales efforts, including creating proposals and estimates. Create high‑quality deliverables and project artifacts. Qualifications A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or a related discipline. Typically, no less than 4-6 years of relevant ServiceNow HRSD project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery 5+ years of Big 4 or equivalent consulting experience. Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A driver’s license valid in the U.S. Ability to travel to meet client needs. Ideal Qualifications ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience – certifications are a plus. Employee Center and Workplace Service Delivery experience – certifications are a plus. Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients. What We Offer You We offer a comprehensive compensation and benefits package that rewards performance and recognizes the value you bring. In addition to the base salary range ($142,600 to $261,500 USD – adjusted for location), the total rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. We provide a hybrid work model with 40-60% in‑person collaboration and a flexible vacation policy that adapts to your personal circumstances. Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at View email address on click.appcast.io. #J-18808-Ljbffr EY