Customer Service Representative

Job Description

Job Description

We are looking for a detail-oriented Client Services Representative to support order management and customer account activities for a manufacturing environment near Ramsey, New Jersey. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, transactional accuracy, and cross-functional coordination. The role will focus on ensuring smooth order flow, resolving account-related issues, and helping internal and external partners keep shipments and documentation on track.

Responsibilities:

• Manage incoming customer orders received through multiple channels, confirming details such as pricing, freight arrangements, and payment terms before processing.

• Generate shipment invoices and help reconcile outstanding deliveries to support accurate month-end close activities.

• Examine customer account terms and routing instructions to ensure orders are handled in accordance with agreed requirements.

• Monitor open order activity within the assigned territory and follow up to promote on-time fulfillment and shipping.

• Coordinate with customers and internal teams to address product availability issues and accelerate order release and delivery.

• Review and process return authorizations, including researching prior order records when supporting documentation is missing.

• Prepare debit and credit transactions to resolve billing discrepancies and inventory-related account issues.

• Use vendor portals to gather account information, complete required tasks, and maintain customer service workflows.

• Compile and distribute requested reports for customers and internal stakeholders, and investigate pricing deductions by supplying supporting records to the Credit team.

• Previous experience in customer service, order entry, or account support within a business-to-business environment.
• Working knowledge of SAP or a comparable enterprise system used for order processing and customer transactions.
• Strong understanding of customer pricing, invoicing, and order documentation practices.
• Ability to manage multiple priorities while maintaining a high level of accuracy and follow-through.
• Effective written and verbal communication skills for interacting with customers and cross-functional teams.
• Experience researching discrepancies and resolving billing, return, or shipment-related issues.
• Proficiency with vendor portals, reporting tools, and standard business software applications.